Well for all you guys sticking up for him I must question your motives.
I called and FINALY got in contact with him. He was VERY angry, rude and unprofessional. babbling about how he gets up every day at 4 in the morning to work and only gets paid his regular paycheck which is "not much", then he went on to say how he is going to send a return slip to me free of charge which cost 10 dollars, and how he’s getting ripped off on this deal and how i "dont understand the situation and how it works" trying to run a guilt trip on me or something.
then he started saying how its not his fault and he got screwed from GM and that some old lady works at the shipping department and sends 50 shipments a day so he cant yell at her.....man this guy has issues, he needs to retire or something.

Looks like he is going to send out a shipping label to me today after ALOT of debate, then he questioned the situation saying he needs to get the starter "Analyzed" to find out where it came from and that "they don’t normally do this". So i am going to have to wait for the return slip, send it BACK to them where they will "Analyze" it and send me another one HOPEFULLY it will be the right one this time. I do understand this because they need to be on top of their bussiness ( doesnt look like they are doing a very good job at it though) in order to find out where this leads to and make sure im not trying to rip them off.
I then mentioned how I payed extra for second day shipping and that I think it would be the right thing to do to at least refund what I paid for shipping and not have me pay for shipping for the new product being sent.

then he went on again saying how he’s not going to do that and how what he is going to do is just return the item and then re-bill me including the shipping again. I tried to talk to him and explain my situation about how I paid extra for 2 day shipping and the process has taken well over two days but then he went on again with a RANT worse than MINE about how he wakes up at 4 in the morning and blah and how he is going to loose money on this and all. And how he knows that i am not going to do business with him again. I had to reassure him multiple times that I WOULD and I understood that it was not his fault and it was a mistake, but nonetheless the situation I was in, and the product i recieved, was less than satisfactory. But he kept insisting and implying how much of a burden I was on him.

I MEAN COME ON IT’S NOT MY FAULT MAN!!!!
he went to back again to the lady in the shipping department and how he cant yell at her and finally in a pissed off manner said that he is going to pay 20 bucks out of his own paycheck just to satisfy me and will have it shipped .

The whole time I am starting to feel bad because at a dealership i would have paid alot more ( and he MENTIONED THIS FACT MULTIPLE TIMES)
but then I realize, WAIT A MINUTE THIS IS THEIR FAULT, im not forcing him to lower the prices, if he doesnt want to sell products at that price then he shouldnt, its completly up to him!!!!
He then said that he is going to bill me for TWO starters, have one shipped out and then when the other is returned and "analyzed" he would refund the money, I told him I cant do that because I don’t have enough in my card to be billed 400 bucks, finally after much debate and convincing I got him to just send the return slip then have them analyze it then have them send another one afterwards.
He then went on again about the 4 in the morning thing and how this transaction is not going to "make or break him" and that coz I am going to get free shipping he’s going to be out 20 bucks and that hell just take it out of a gift certificate or something.....

Wow....you guys are right, he is professional, I am sure when things GO RIGHT THEY GO GREAT, but WHEN THINGS GO WRONG I WOULD SAY HE GETS WAAAY TO STRESSED OUT AND BECOMES RUDE, OBNOXIOUS AND UNPROFESSIONAL

He finally ended the conversation by again saying that he is just going to take the money out of his own paycheck just so I am satisfied (in a somewhat sarcastic manner) and how he knows that I am no longer going to order parts from him "from the way I sound"

Now before any of you think I myself was rude, I barley got a couple of sentences in. I don’t feel as if I was rude either and I did feel bad for the guy because he did give the part to me for a great price but nonetheless he had allot of trouble taking responsibility on the I situation, was not apologetic AT ALL and sounded VERY FRUSTRATED, ANNOYED and PRESUMING

What I have learned from all this and from my dealings from him before is that when things go right, they go great, but when things go wrong its anyone’s fault but theirs. Even when I confronted them about all this could have been avoided by just looking at the package before it is shipped he went on about the lady in the back and how there is no way she could do it by herself.
ONCE AGAIN THIS IS NOT MY PROBLEM!!!!!!
If I receive the starter from him and its in good condition then I must say that for the most part that he does take care of the customer but in the end after all the arguing and such, and the fact that he did not apologize ONCE and the fact that he REFUSED to refund my shipping and the fact that the tried to make me feel bad by saying the shipping was coming out of his paycheck, and the fact that he did not at all try to compensate me.......will make me think TWICE about ordering parts from him again.
Does that mean I wont??? It depends, i was really hoping i was wrong about the situation and that he would take care of me, and i fealt a little embaresed about my post after all your replies, but it looks like i either got him at a wrong time, the man is in need of a vacation or he has a really short temper, But next time I need a part I am getting them from Jason chromer. if i really need the parts again and jason is not available and the price at the dealership is way to high, then yes, i can honestly say that i would do bussiness with him again, but just aslong as their are other people who can get similar prices, i would say that the headache involved in the CHANCE that something goes wrong just isnt worth it because they dont solve problems in a proffesional manner. (but in the end it looks like they ARE going to solve the problem I HOPE)

Hopefully he is not as busy as dale and doesn’t need to get up at 4 in the morning and has the TIME to give his CUSTOMERS QUALITY PARTS AND SERVICES instead of running a circus that’s SO BUSSY and UNDERSTAFFED that its IMPOSSIBLE to LOOK at a part before sending it out!!


ill keep you guys updated if and when i recieve the return slip and if and when i get the starter.
if i do then i am a SOMEWHAT satisfied customer. EVEN though im thinking its going to take about A MONTH to get this resovled

 

In response to your earlier post, where you took my comments about the moderators to task....

You can post anything you want, within the guidelines. (Technically, this thread isn't within the guidelines for "LT1 Engine Tech", but people are cutting you some slack, because they see your frustration). But you have to be prepared for the responses. Would you like only responses from people who agree with you? Would you dictate that no one can respond to your threads who isn't 100% in agreement with you?

No one is "playing devils advocate".... they are simply suggesting that you over reacted and should hold judgment until the problem is resolved or they "screw" you.

My sincere apologies... let me clear the air. I don't like your use of the "f" word, and I don't like it in the posts that follow yours. My objection has nothing to do with the content of the thread. I NEVER said you shouldn't post it, NEVER said it should be deleted. Apparently you can read my mind as well. If you abused the language filter on Advanced Tech, your post would have been edited, and if you persisted, it would have been deleted. But this isn't Advanced Tech, so I'll back off. My opinion... not Brent's or anyone elses.

It is interesting to note that you have pretty much irritated some of the most helpful and knowledgeable people on the board, but don't let me presume to speak for them.
That was - I hesitate to say this - immature.

Its also sort of odd that you never mentioned the delivery problem in your first post on the other thread. You said:

 

In response to your response...


Actually no. Please read my post more carefully. You will notice this:

"I have both people who are with me and against me. That’s what a message board is all about. You have your right to have an opinion that I am wrong and I have the right to let others know of the situation."

I have absolutely NO PROBLEM with people agreeing or disagreeing with me as shown in the above quote. I actually ENCORAGE IT.




I think I reacted perfectly. I let everyone know what was going on while it was going on. I didn’t accuse anyone of anything except sending a horrible looking starter that took longer than expected to ship. As far as waiting until the problem is resolved or they "screw me", do you have any checklist or guideline I can fill out? Maybe a "how you know you’ve been screwed" survey? As far as i am concerned I FEEL SCREWED THEREFORE I STATE THAT I THINK IM BEING SCREWED. I do admit it may sound a beat mean and it was rather bold but that doesn’t change my feelings of being screwed.


Thank you

I am sorry for irritating anyone. That was not my intention, but I can’t change the way one reacts to my ideas.

what?? i was just being sarcastic. I guesses I have A VERY immature sense of humor.

At the time it was only 5 days into the problem, wasn’t a big deal to me. like i said, i know mistakes happen and a couple days is not going to end the world. Now i have been waiting 12 days and don’t even have a return slip for the their dirty starter yet.

 

That fact that YOU had to work the day after Thanksgiving is YOUR problem. If you don't like it, change jobs, and get out of retail. Most people don't have to, and you can't fault them for taking time off that is alotted to them. I had to work a little ON Thanksgiving day. I'm not going to complain because my wife gets a 4 day weekend (like most people do) and I didn't.

As stated many times before, DAL did not screw you. He is simply the person that allows us to get parts at great prices. It was some other person in a different department that made the mix up, but you point the fingure at him personally. If some purchased a TV (or whatever you sell at Best Buy) to be delivered to their home, and the delivery people took the wrong TV, is it your fault? Would you then like it if these customers started bashing you to potentially many other customers of yours because of it. If you had the next couple days off, and were bashed even more because of that, would you like that? I don't think so.

Dal may have a personality problem (never had an issue with him myself), but it's a small price to pay for the value you get.

Mail ordering parts has it's drawbacks, and you take that risk of being in that very small percentage if things go wrong.

Morals of the story:

1.- Put yourself in others shoes, and fully understand the situation before bashing someone.

2.- Don't mail order parts if you need that part to get your vehicle going, and have only one car.

 

Wanna talk about immature? Look at how Dal treated a dissatisfied customer. THAT'S immature and unprofessional!

As for the 'most knowledgeable people on the board,' its funny how you all gang up on someone who speaks ill against what you believe or against someone you may know; or just stating a warning to other board members, as this thread has done. He's not happy with Dal's performance. You better believe if someone hacked me off and tried to screw me over with a greasy, used part when I paid for a brand new one that Id be raising hell!

All that matters is that he's dissatisfied. What doesnt matter is everyone else's experience with Dal. He was sent the wrong part and then given attitude by all-mighty Dal. Sounds fair to you?

 

No, DAL DIDN'T send someone a wrong part, someone at the company he works for did. This isn't some business where Dal is the owner who sits by the phone waiting for people to call and order parts, and then puts them in a box himself and ships them.

Someone at a dealership made a mistake, NOT HIM!

 

Doesn't matter. Dal took his money and Dal was responsible for the correct part being sent out. He apparently told a customer that he had a brand new LT4 starter and gave him a price for it. The customer sends his money to Dal and receives a piece of crap.

Whether or not someone else sent it, it still shines badly on Dal.

 

If I were Dal I would be suspicious of your story. I'd think you were trying to fool me by sending back a used starter after you received a good one.

 

Never said I had a problem working at best buy. Was simply trying to show how the world doesn’t stop rotating on thanksgiving and doctors in the middle of surgery leave their patients to eat turkey.
He wants a day off? Fine! Take a month off! Take a year off! But at least be responsible enough to put someone else in charge or let customers know or SOMETHING I let dal know of the situation on wedsday via email and called the dealership friday and saturday and noone did nothing nor even want to SPEAK to me until Monday, All I needed/wanted was a word of reassurance or some kind of common curtousy and did not even get that.

The best buy example that you used I would say is inaccurate. I actually work as a tech (stated earlier if you had read the post more carefully) and when some one screw up in our department the work is FREE. That’s how we keep customers satisfied even when we screw up. Im not saying Dal should do the same im just using it as an example of how I do bussiness. And we do it in a timely manner and are very apologetic even if it is not directly our fault. If we didn’t act like this we would soon loose our customers (like dal has done in this situation)
Dae doesn’t work in sales. He works in the parts department. I called and spoke to the manager (Calvin) and he said he didn’t deal with those problems and connected me to dal.
If even his own BOSS leaves those types of problems in his responsibility then he is the one responsible.

If someone is dissatisfied with my service and tells others that’s fine. It means I probby acted some way or left some kind of impression enough for someone to complain. People mess up all the time but it’s the manner, time, and way they deal with it that makes the customer satisfied or unsatisfied. So far the dealership has dealt with the problem just plain WRONG in my opinion.
I think you too should put yourself in MY shoes and think about the situation I am in aswell.

 

I could understand that. simply because dealerships SHOULDNT make mistakes like that. But even he admited that they dont check the products before they ship them. he has already said he is sending a return slip so i dont think im going to have to beg a plead with him that im not trying to pull a fast one on him. i am happy thats atleast ONE thing he has done right so far.

 

Maybe you aren't aware of this, but Best Buy has one of THE WORST reputations when it comes to computer upgrades, warranty claims, repairs and such. So, it seems a little funny when you talk about business practices.

A lot of business close for the holidays. Deal with it, or don't mail order important parts around that time. Dal doesn't NEED to leave anybody in charge of orders that only he can take. That dept was closed. In fact, that probably isn't even his decision. That would be the Parts Manager's job. Also, saying that a doctor would stop in the middle of surgery to eat turkey is a lame reference to use. Like I said before, some businesses are open, and most are not.

I have been in your shoes, but I don't think this thread (especially it's title)was the appropriate way to respond to it.

 

Well, I hope that if you speak to someone, and tell them something will happen, that if someone else messes up without your knowledge, that you take full responsibility. Any criticism/slander/repercussions should be directed at you, and only you. The company as a whole, nor the person whom made the error should ever be held responsible, nor addressed. Before you even know of the situation, you should have your name bashed on the internet where many of your costumers go.

 

Since you changed the subject, I'll disagree with you, I think BEST BUYS is great when it come to warranties, they replaced my computer when it crashed, no questions asked..........

 

I would agree that the bashing was not needed, and the title of the post is NOT acceptable. However after he finally got in contact with Dal, how the "professioal" acted towards the customer was unacceptable also. If a person wants to keep business up they should always keep customer service professional, and never do the following: a) yell or raise a voice at a customer b) never tell the customer they are wrong without fully inspecting the product, and c) NEVER bring their personal lives to work! If you are frustrated FINE, leave it at the counter and visa versa never bring the frustration from work home, leave it at the door. I do not know Dal, or have ever dealt with him, so i have no personal experiences however i have dealt with many people, and have had similar interactions. I know people have bad days, and especially since its monday after a holiday weekend, so im sure many would understand that, but if this were a more frequent thing, than the problem lies with the seller, not the buyer. I hope all works out for everyone in that situation!

 

This is one crazy thread. I have been checking out this site for some time now, never became a member till today, mainly because I own a Formula. But this thread made me do it. First of all, to say that any one of us would not be upset if this happened to us is a lie. I couldn't stand not driving my baby due to someone else's screw up. But on the other hand, if it was my only car, I certainly wouldn't do mail order to get it running if at all possible. Hard lesson learned here I guess. Just be glad you don't live in Germany where I have to plan my LT-1 breakdowns about a month in advance to get all the parts I need. I feel your pain man, hope you get it up and running soon. From the sound of the posts about this guy it sounds like his dog just got run over, caught him on a bad day. But, you have a right to post your frustrations, and let people know about your experience. Maybe just leave the first name of the guy out of it next time. Oh, and hi to everyone here on cz28, you camaro guys have a great site going.