Yeah..I personally don't like their service either. They just don't seem to make things right even when they are the ones at fault. Kinda BS if you ask me. I haven't ordered from them since my whole clutch ordeal in which they forgot to mention that I would need to do some extra modification in order for the thing to work properly and I am going to stand by that.

 

Jon - As I explained on the telephone, I made a mistake when putting the order in and you were charged our normal price for the camshaft, which is $239.95. I apologize for this mistake. I caught it, but not fast enough. You were credited the difference immediately, and you have a copy of this credit along with the invoice that you have received. The spark plugs did not ship in the same box as the camshaft. Obviously, the plugs would not fit in the same box that you received the camshaft in. The hydraulic roller camshafts are NOT shipped with cam lube, as cam lube is not neccessary for hydraulic roller camshafts. I do not appreciate comments such as "... but good luck getting it." Your camshaft was delivered to you within 5 business days. The spark plugs arrived 1 day behind the camshaft. You are approximately 1350 miles from our location in Houston. I apologize that UPS or the USPS could not get you your items quicker with ground shipping. Your spring seats are on the way as well. I do appreciate your partial retraction.


"Trey" - I'm quite familiar with your experience with our company, as it was I that spoke to you on several occasions. If you remember correctly, you called me to let know that you were in the process of installing your valvetrain. You said that you had installed the rocker arm studs, and that there was a stud that was bent and you could not install the rocker on the stud. I went though a troubleshooting process to ensure that it was in-fact a problem with the stud, and not the rocker in particular (remember, you couldn't tell me in what manner the stud was bent). You informed me that no other rockers would fit on this particular stud, but the rocker arm did work on the other studs. At this time I offered to replace the stud for you. You stated that you wanted a new set of 16, and that replacing the said defective stud alone was not good enough. It was at that time that you insisted that the rocker arm studs were all used (remember, you had already installed them at this point). About 3 weeks later, you called complaining about the price of your package. You said that I "screwed you." You INSISTED that the rocker arms that we packaged and sent to you were the Comp Cams MAGNUM Rocker Arms, rather than the Comp Cams Pro Magnum Non-Self Aligning Rockers Arms that you were charged for. I'm not sure how you did it "Trey," but I would love to know how you made a 3/8" stud mount rocker arm fit on your 7/16" studs, as the magnum rockers are only available for 3/8" studs...



Tim - Please refer to the spring specs that were sent to you via email on Sept. 13, 2002 at 10:44am CST that you excluded from the e-mail message you put on your website. If you have lost those specs, I will gladly post them again. You insist that you would not have had a problem if you used the Comp 987 Valve Springs. As you can see below, if the 987-16 Valve Springs would have worked with the camshaft that you selected, the springs that we supplied to you will work also:

Comp 987 Valve Springs:
> 138lbs@1.750"
> coil bind 1.150"
> Spring Rate 344lbs per inch

The valve springs that we supplied:
> 140lbs.@1.750"
> coil bind 1.150"
> Spring Rate 325lbs per inch

We have run those particular springs on that exact lobe without failure a multitude of times without any problems. In fact Mike Graham used them with his 224/236 536/555 112 camshaft for over 2 years. They were on the car when he went 10.59@128. I also ran those springs on my 95 for a lengthy amount of time as well, without any problems - while running more lift than what you were running. I ask again for you to remove your inflammatory comments from your signature and website, as they are not based on any facts and are inconclusive as the above numbers show.


Gripenfelter - You might want to check your receipts again to see who you purchased your O2 Extensions from. They were not ordered, nor shipped from our company. We do not carry, and never have carried the O2 extensions.

If anyone has further questions, please feel free to email me personally at tech@racenet.net .

Sincerely,
JB Manning
Racenet Performance Parts
www.racenet.net

 

hey-
first off, NO
They were all used
the black paint was chipped off and it wasn't bent. It was the wrong size!
It was blatently obvious they were used. They still had freaking locktite on them! and of an hour you were broken record saying "I can replace that one sir" or "thats impossible"

Then when i called you about the rocker i asked if the manguim was the one pictured on the website. you said yes. Thats when I got pissed.

2 weeks later I went home, saw the rockers and figured out for myself they were full rockers. I didn't care to call you back and tell you since you were nothing but a rude jackass on the phone.

Care to explain why it all took 3 weeks to get here?

Why is it that I can spend $8000 on a motor and trans-
and the only problem comes from you?

Why is it that thunder racing can mail ALL my orders out in 1 day!

Why doesn't combination motorsports check for my block got here 3 days after I told them I shipped it off to them

Why can Summit and Jegs take care of ALL my orders QUICKLY?
Why does EVERYONE bitch about you?
Why do all the vendors laugh when I tell them how you skrewed me over like they have heard it a million times?

You can SHOVE IT
I'm tired of your crap.
And Its on the Corvette forum as well.
Every time I see your freaking name I will tell everyone how you skrewed me on an $800 deal with $20 rocker studs.

And if i came across as pissed- its because I am

 

Your rocker studs had 'black paint' on them??? That's very strange indeed.

-Mindgame

 

Sorry Racenet.... I was the one that helped Trey with his motor... And you can't deny it..... He is totally right and Im a witness.... I have heard many complaintes from the Vetteforum also...... so either something has to change or best of luck with staying in business... This is horrendous ... i never heard one good remark about you guys....

 

yes the studs had a black coating on them

 

As JB said I ran this exact same spring package with absolutely no problems for over 2 years. In this time I ran the car on stock bottom end and heads with nitrous to mid 10's, shifting at 6700+ on every pass it made and never had a problem. Seems to me the spring package works just fine. *shrug*

 

No need for exclamatories... I only asked because alot of the really cheap knock-offs use some type of powder coat or 'paint' on them where as the good ones are steam oxide.
Some of you guys need a fifth of Jim Beam or something, sheesh...

-Mindgame

 

it was supposed to be


sorry MG

can we still be friends

 

You better change your company's name and start over.

The springs you supplied me caused me a lot of hell. They did NOT work. Look at the pictures, PLEASE.

Your salesman (maybe it was you?) said to install them with the seats provided and no extra shims. I bought the cam, springs, seats, retainers, all from YOU.

[b]Then you have the nerve to tell me that, "The pictures show that the stock spring seats were used rather than the spring seats supplied with our spring package." ... " Your pictures clearly show that this is what happened."

Go look at the pictures, again.

See my page about your poor excuse for a company at www.shootmyphoto.com/valve

Go on: find ONE LIE on that page.. go on I dare you. How the hell can you sleep at night?




Truly Sincerely,

 

So if those springs were correct why does your valvetrain package
now use Comp 987?

One more thing: as far as you having one or two examples of someone running a mismatched spring/cam package for two years successfully: I have even seen a Ford run for 2 years without problems.

Freak occurances happen all the time.

So, (removed for the children's sake), I used all your parts and I had coil bind.

YOUR PAGE used to say the spring you sold me was good to .500" lift (I printed it, although I can no longer find those springs for sale... what happened? Someone complain?)

 

Wow..... This is almost funny..... but its not because people are getting ripped off!!!

 

Racenet =

and if anyone wants to verify that kevin is not really me with another name-



i'm sure a moderator can check the IP
i'm in michigan
hes in NY

NY

 

Wow, didnt really think that this post would get this much attention when I started it, well its a good place for people to vent their anger!

 

If the childish name calling continues, this thread will be closed. If you want to continue with the name calling, take it to email. If you want to discuss in a civil manner any problems or differences then for now we can continue on. I just don't want to see anymore underhanded remarks or name calling. Thanks.