Site Help and Suggestions For account related issues and questions about how to use this site. Before posting, please search this forum.

[How-To Question] Picture upload

Thread Tools
 
Search this Thread
 
Old Oct 18, 2018 | 11:31 PM
  #16  
Injuneer's Avatar
Administrator
 
Joined: Nov 1998
Posts: 71,086
From: Hell was full so they sent me to NJ
Re: Picture upload

I’m having the same problem, and I don't have a limit. GaryDoug also. I posted this for Internet Brands in the Admin forum, but I don't think they have even read it. I'll try again.

They are upgrading things constantly. A shame we don’t have enough members to benefit.

I don’t know if you have noticed the new “infinite scroll” feature. If you click on a multiple page thread, without selecting a specific page, it goes to the first post, and you can scroll down continuously with no pagination at all, all the way to the last post. A new navigation panel appears at the bottom of the screen.
Old Oct 19, 2018 | 04:12 PM
  #17  
Chimera96's Avatar
Registered User
 
Joined: Jun 2003
Posts: 1,112
Re: Picture upload

yes Fred I did notice "infinite scroll"...not sure if I like it vs clicking progressive pages if starting from the beginning of thread

Test:

attempting to post a pic in this thread...if it is not in it...upload still no work for me
Old Oct 23, 2018 | 10:09 AM
  #18  
Injuneer's Avatar
Administrator
 
Joined: Nov 1998
Posts: 71,086
From: Hell was full so they sent me to NJ
Re: Picture upload

Test phot

o upload
Old Oct 23, 2018 | 10:23 AM
  #19  
Injuneer's Avatar
Administrator
 
Joined: Nov 1998
Posts: 71,086
From: Hell was full so they sent me to NJ
Re: Picture upload

Clicked manage attachments, "Browse Device" appeared, but button didn't work. Waited, and eventually is added a "My Albums" button. Took a very long time to load. But I was able to upload from my laptop. The photo is 197 KB.

I also clicked on the "My Albums" button, and a strip of my photos appeared at the top of the page. I double clicked on one, and it appeared to move down on the open field below the strip, but then disappeared. Clicked the "Upload" button and it didn't work. Maybe I didn't give it enough time. I'll try again.

Tried a 562 KB photo from my laptop. Appeared on the Manage Attachments screen, but tried twice to upload and did not work.

Let's try a upload from Albums. Same problem.... selected image appears in upload field very briefly and disappears. "Upload" button is not active.


Old Oct 23, 2018 | 01:14 PM
  #20  
Injuneer's Avatar
Administrator
 
Joined: Nov 1998
Posts: 71,086
From: Hell was full so they sent me to NJ
Re: Picture upload

Originally Posted by Chimera96
yes Fred I did notice "infinite scroll"...not sure if I like it vs clicking progressive pages if starting from the beginning of thread

Test:

attempting to post a pic in this thread...if it is not in it...upload still no work for me
When in "infinite scroll", there will be a bar at the bottom of the page that allows you to go to the "First" page, and then use the "Next" button to go page-by-page.
Old Oct 23, 2018 | 01:37 PM
  #21  
Injuneer's Avatar
Administrator
 
Joined: Nov 1998
Posts: 71,086
From: Hell was full so they sent me to NJ
Re: Picture upload

Switched to Chrome to see if the results are any different.

Testing 197 KB photo from Windows 10 laptop

Nope- same photo as above. After clicking Go Advance, clicked on Manage Attachments. Same as above - "Browse Your Device" showed up immediately, but took about 30 seconds before "My Albums" button appeared. Clicked Browse...., selected photo, photo loaded, "Upload" button went from shaded to live, clicked Upload, nothing happened.

OK, let's give Chrome a shot at the "Albums.....". Same results - band of photos at top. Clicked on the one I wanted, it appeared for less than 1 second in the open field below the band of photos. While it briefly appeared, the "Upload" button briefly went from shaded to live, but returned to shaded and would not work. Also tried to drag and drop the selected photo, but didn't work.

I'll give Cheryl at Internet Brands a link to this thread.
Old Oct 23, 2018 | 03:30 PM
  #22  
IB Cheryl's Avatar
IB Staff
 
Joined: Jul 2018
Posts: 3
Re: Picture upload

Hi all,

Apologies for the issues you are experiencing with the photo uploader. Can you guys do me a favor and send these in an email to: autocommcm@internetbrands.com

Be sure to include:
  • Subject of email: CamaroZ28 Photo Uploader Issue
  • What browser you are using (Chrome, Firefox, etc.)
  • What device you are using (iPhone X iOS 12.1, etc.)
  • Wifi or data?
  • Do you have any plug ins like Ad Blocker turned on?
  • **Attach a photo that failed to upload
I will forward this information to our tech team and hopefully they can try to get the issues sorted.
Thank you!
Cheryl
Old Oct 23, 2018 | 08:37 PM
  #23  
GaryDoug's Avatar
Prominent Member
 
Joined: Jul 2010
Posts: 1,519
From: Born on the Florida West Coast, now where can I retire?
Re: Picture upload

Let's see if I can upload a photo.....


Nope, no can do.

For what it may be worth, I also visit another IB site with the new software and sometimes I notice that it takes two attempts to upload a photo. Maybe about 10% of the time.
Old Oct 23, 2018 | 08:55 PM
  #24  
GaryDoug's Avatar
Prominent Member
 
Joined: Jul 2010
Posts: 1,519
From: Born on the Florida West Coast, now where can I retire?
Re: Picture upload

Try again and wait longer....

Nope, waited ten minutes and it did not load.
Old Oct 24, 2018 | 01:02 PM
  #25  
IB Cheryl's Avatar
IB Staff
 
Joined: Jul 2018
Posts: 3
Re: Picture upload

I received your email and will try to replicate the issue on our end. Thanks for sending that over!
Old Oct 27, 2018 | 01:39 PM
  #26  
GaryDoug's Avatar
Prominent Member
 
Joined: Jul 2010
Posts: 1,519
From: Born on the Florida West Coast, now where can I retire?
Re: Picture upload

No luck yet, I see this text box message when I hover over the Upload button after selecting an image (40kB size): "Please wait until the processes end to insert them into a post"

Last edited by GaryDoug; Oct 27, 2018 at 01:49 PM.
Old Oct 27, 2018 | 01:42 PM
  #27  
GaryDoug's Avatar
Prominent Member
 
Joined: Jul 2010
Posts: 1,519
From: Born on the Florida West Coast, now where can I retire?
Re: Picture upload

Apparently inserting a text file as an attachment works ok:. Also, saving the same JPG image as a BMP file works too, while the JPG file stops:
Attached Thumbnails Picture upload-dscn2401.bmp  
Attached Files
File Type: txt
tap size drills.txt (226 Bytes, 81 views)

Last edited by GaryDoug; Oct 27, 2018 at 01:54 PM.
Old Oct 29, 2018 | 12:08 PM
  #28  
IB Cheryl's Avatar
IB Staff
 
Joined: Jul 2018
Posts: 3
Re: Picture upload

Thanks for the update! Our tech team is currently working on resolving the uploader issues.
Old Oct 30, 2018 | 11:00 AM
  #29  
Injuneer's Avatar
Administrator
 
Joined: Nov 1998
Posts: 71,086
From: Hell was full so they sent me to NJ
Re: Picture upload

Thank you!
Old Dec 1, 2018 | 04:27 PM
  #30  
Injuneer's Avatar
Administrator
 
Joined: Nov 1998
Posts: 71,086
From: Hell was full so they sent me to NJ
Re: Picture upload

Any progress? People report they are still having problems.



All times are GMT -5. The time now is 10:58 PM.