Well its not really the length of time it is takes to send them back that i'm upset about really. As long as i get them and they are in good shape i will be happy. The sooner the better of course. But the fact that they can't find my headers is the problem. I talked to a guy 2 times and both times he said my set was in the Fabrication shop. But he must of just been saying that to get me off the phone or something because yesterday the guy calls me and says he never seen my headers. That is why i'm upset. They never called me today like the guys said he would. So i'm gonna call them first thing tomarrow morning. I'll let you know what he says.

 

If you want to end the run around game...contact AS&M's manager and talk to them about it...fax them a copy of your shipping reciept with tracking info and some documentation that verifies that it had been recieved by them and who signed for it. They can't deny you or ignore you after that...you do have physical proof. your just talking to the wrong people...pull out the big gunz.

 

Thanks for the advice. When i call tomarrow i'm just gonna ask directly for the manager.

 

Mine don't fit to good at the end of the y pipe. Big pain in the a$$ to get them in so they don't leak. They've bin on the car for like 7 months and they have some spots of rust on the weld areas. I'm starting to wish I went with the SLP mid lenght.

 

Its either 13mm or 15mm deep socket.

 

its 15mm but i got a deep 5/8 socket to work...thanks for lookin out

 

damn,i ordered my as&m a couple years ago through tbyrne.not a problem with product or install.guess i was one of the lucky ones.its an awsome product and will be well worth it in the end for ya.too bad their customer service blows though.

 

Well i called them this morning. Right when i gave the guy my name he told me that they were shipped out yesterday. He gave me the Tracking # so i can check on them. He also apoligized for the confusion and delay. I said okay and thanked him. Hopefully when i get them back they will be problem free. I will let you know whether they are or not.

 

Good to see that they came through and it's all supposedly worked out.

 

Just a thought...

How about tracking it on www.ups.com (or whatever service) and when it gets in, check it out, and if it's good, go back to your first post and edit it to explain that the vendor fixed the problem. Not everyone reads twenty-some posts to find out it got fixed.

Better yet, publish the tracking number so we can all track it!

JK on that.

 

Yeah i am gonna do that after i recieve them either today or tomarrow.

 

I still wouldn't deal with them. He shouldn't have gotten the run around to start with and it sounds like he would have been screwed without tracking on his part. I'm refering to AS&M acting like they couldn't find his headers. I wonder what would of happened if he didn't have proof they had recieved them?

 

I wished I would have gone with the slp's . Just what I think .

 

Customer Service (CS) is so important to a retailer or a manufacturer. Sometimes the wrong person answers the phone and screws up his/her answer. They might be having a bad day, or aren't the normal CS person. I find I tend to do that if the customer cops an attitude. He may not always be right, but he is the customer. It helps to have thick skin.

My take on this is that they figured out what (or who) the problem was and fixed it. I've not had any deallings with AS&M, so I'm not speaking from personal experience with them, but from personal experience with LOTS of customers and suppliers.

If AS&M fixed the problem, they deserve an "attaboy" to offset the original "aw$hit!" that started the thing. That's my point.

FWIW, everyone in business has found that there are a percentage of your customers who you absolutely don't need or want because of their attitude and unreasonable demands. You usually don't realize this until they buy something. Our method is to satisfy them if possible or take back the merchandise, and then not accept another order from them. I have seen cases where certain customers get dropped by more than one supplier for those reasons. If they ask why we won't accept an order, we're honest: "It's just too aggravating to work with you."

My $.02.

 

I worked retail at a smaller level for years. I fired anyone that gave the customers attitude. Some customers weren't worth dealing with but I wasn't in a place to decide that considering company policy at the time and how arbitrary such decisions can be anyway. I fail to see what that has to do with this specific instance though.

Maybe some idiot at AS&M was filling in or having a bad day. Who knows? Is it fair to judge a company based off of this one thread? That's debatable but a fact of instant feedback to other consumers that a site like this makes available. I can't sympathize with AS&M if they aren't aware of that fact. All I know is there are alot of choices besides AS&M.

Considering what I've read here plus the fact that I don't like taking chances plus the fact that I'm used to dealing with people like Thunder Racing and TByrne that always put the customer first, guess what choice in headers is now striken from my list.