That is odd, you see we have two F-bodies in our family. A 96Z, and a 93 T/A, and I am the primary account holder with them. As a customer of Thunder Racing, they have me as owning a 93 T/A.

There have been a couple if times when I have ordered parts for our 96Z, and everytime I do I get a call or e-mail from them asking about the descrepancy, and to confirm that is what I ordered.

I guess this one time, they did not for you at least. I have a nice relationship with Thunder. They get my money, and I get want I want at a reasonable price, and service. Other than Summit/Jegs, they are the only other place I order from.

 

Robert95z -

There is a chance I did select the '95 by accident, but I could have sworn up and down I didn't.

The only proof that I can give is the info I filled out. Should I have still paid shipping both ways? If so, I'll shut up and have you all disregard my rant.

 

Ive always had good luck with Thunder but I find what I want on the web sight then call them direct to order. That said they should have worked with you on this as well as checking your info sheet for possible conflics; thats supposedly why you put your car info on there so things like this dont happen.

I dont think you should have to pay the shippn to get the correct catback even though you may have some fault here too. Basically they are saying we dont want your business anymore with thier stance.

 

Thank you gb95zconv for seeing my point!

 

I too just ordered a hooker catback. Unfortunately I was told that it was on backorder, it probably would be 1-2 weeks until it came in, and that they were extremely sorry for any inconvenience. No problem! Two days later I get an email saying that the pickup order was in for UPS to pick it up with an expected reciept date in 3 days!
Sounded like they would rather give me worst case senerio first and then possibly surprise me with it sooner. I appreciated that, and everytime I get something from them, I also look on the website, then call a live person to place the order. Sorry you had a poor experience. Guess sometimes it happens. BTW, right before the call ended, I confirmed the part number once again...but I'm just REALLY **** retentive!

 

I have had good experiences with Thunder racing. They seem like they have there stuff together for the most part.

It would have been nice if they had split the two shipping costs with you as a show of good faith. Even if we assume that you accidently clicked the wrong part, they basically admitted that they didn't cross check the part with the car info you submitted per there normal procedures so it was a mistake on both sides.

Maybe they were having a bad day.

 

When I had to call to verify my address, I should have verified the part. That's my biggest regret!

 

#1 - I called on a Sat, and got this guy David who seemed like he was already having a bad day before I explained the situation. If you do order from Thunder, ask for Paul, Give him the business. He was a real cool guy when I talked to him.

 

I'm with this guy. Do companies like this even realize that a dissatisfied customer, whomever it may be, may be a daily "poster" on a large board like cz28.com and simply let everyone know how bad the service really was? I think posts like this should be in the Supporting Advertiser section so that the company's representative on this board can see how unhappy some of us really are with their service...

Just my $.02

 

Dispute it with your credit card company. That makes vendors a little more "reasonable" work with when the card company backs you up.

 

Thats why you call and talk to someone, and confirm your order before you hang up. Internet orders always get messed up, some people cant type.

 

I think the buyer and seller should have double checked.

As previous stated, call and do not place an internet order.

I ordered from another company via internet due to it being an internet special. I called them right befoe I placed the order and then after it had time to get in their system to verify.

And I got what I ordered.

I have used thunderracing only once, but they were fast and accurate.

 

just like bad1lez i am also super **** about orders. i not only call summitt to check availability i also call the manufacturer to compare part numbers. when we spend hundreds or thousands of dollars through mail order we have to double and triple check everything IMHO. one time i called crane to see which plug wires to get?? the guy gave me the part number and i ordered it from summitt. when it showed it was a universal kit and the distributer ends didnt' even fit on the opti. summitt returned it no questions asked. shipping charges to get it back were mine but there was no hassle any where in the process. it sounds like you might have had the 95 part number in your cart. think maybe you should chalk this one up and be extra careful in the future.

 

Well, if you ordered that part then you ordered that part. They have no way of telling if maybe you're buying it as a gift for someone or something.....get what I'm sayin?

 

They could have been a little more helpful, but it sounds like you ordered the wrong part and then got mad at them because you got what you ordered.

You say they should have caught the discrepancy when the catback year did not match your profile. What if you were ordering for a buddy or another car you own? How are they going to know?

Like someone else said, I am also very careful about what I order on the 'net and triple check before I order, mostly because I know what a hassle it is when you get something that is not right.

IMO, people that are saying they won't order from Thunder because of this thread shouldn't be so hasty.