edit: I got it now. So you bought converter from Frank. Was the converter still under warranty from the manufacturer? If so then you can assist Frank in trying to get some warranty from them. Frank didnt build your converter... he sold the converter as a dealer for the original manufacturer.

If you bought a Yank, Fuddle, ect. converter you wouldnt ask them to replace your trans would you? Did your converter fail and cause your trans to fail? Maybe I am missing something here.

As for the check... you wrote it bro, wether or not it bounced or just had the wrong date(which means it was returned with no payment or "bounced" back), it didnt go thru did it?

Frank has alot of transmissions out there with people beating on them hard and they hold up. I'll keep my CPT trans and keep on hauling down the track with it.

Frank sounds like he was trying to work with you untill the name calling started. Why dont you just calm down a bit and try to work it out with him. He is a very reasonable guy and will help you out. I wouldnt help you either if you started calling me names and bashing my product over a bounced check... Call him and talk to him, I am sure he will work out the problem with you. I dont think hes out to screw anyone.

 

Gary,
Grow up. If you look back, I DID answer your questions. Your transmission/converter were a year and a half old. I offered to help you with the transmission. I put a 4L65E SHELL kit with the front support in yours when it was built! Dumbass, can't you read? Our web page has been updated since your transmission was built. We use the Beast in everything now. Simply put, We had to buy the 4L65E front support as a kit with the shell then. We can now get them seperate. As I have asked. Why are you bitching? Was the shell broke in yours?
The most common reason of over run clutch failure is manually downshifting from 4th the 3rd repeatadly. You're the only customer who has had any over run clutch issues with one of our transmissions.
This whole thing was initiated because you heard from another board memnber that he went quicker with a Vigilante than he did with a ProTorque he got from us. You had already bought another convetrter BEFORE the hub broke on yours. So, you want me to refund your money for a product that was out of warranty, that I didn't even build? OUT OF WARRANTY, Gary! I was trying to help with the transmission, until you forgot how to write a check. Ask Matt if I helped him when he was unhappy with his converter. I got ProTorque to give him his money back, because he proved the new converter made a difference! Matt handled the situation like an adult, and I worked to get his money back because of it. You're acting like a 5 year old.
As for ProTorque converters? You say they're "Crap"? Some of the quickest street cars in the world us ProTorque convers! I'd also like to point out that my personal car was the 9th quickest "bolt-on" car in the country with the same exact converter I sold you! I went 12.82 with a stock motor, and a 10.5" 3200 stall.
So, again...What are you bitching about?

Frank
CPT

 

thanks for the proffesionalism "Dumbass" my problem is that you deny everything and wouldn't even reply to my emails until I made this public that is my problem, and why are you starting with name calling? aren't you 38 years old? and a supposed professional and a board sponsor? thats great behavior I hope all board sponsors do not follow your example .

and all you said about the converter is that "it's not my fault I didn't build it " but you didn't mind making a profit it on it did you? thats what bothered me , you just don't care about anything after it is sold,

Maybe Matt handled his situtaion with the converter better than I did because you bought it back from him, and you just gave me the answer that "you didn't build it so its not your responsibilty"

I think anyone that spent $2000 with a so called Trans shop that got the results that I did would be understandably upset.

I was one of your biigest supporters on this board , so ifthings went this bad for me I feel bad for others after me .

Frank if you had any common sense you would have just coutiously responded to my private emails that were sent instead of leaving me no choice but to take it public just so I can get some sort of answer from you.

 

Yikes!

 

WOW, I have been off the boards for a month or so, and come back to threads like these...

Gary - Sorry to hear things aren't working out, I haven't talked to you in a while but last we spoke things were all good and you were a big supporter of CPT. I am trying to make sure I and other readers have a clearer understanding, correct any of this if I'm wrong.

From the sounds of this thread it sounds like you had issues with your converter and Franks post points to you buying a new one and you wanting a refund for the old, out of warantee, one. Then some time after that the Hub broke??? Or, did the Hub break before you wanted to get money back? The thread wasn't clear on that.

You contacted Frank on some issues with your tranny after a while, and he was going to do them and there was an issue with the check and the work was then not done?? Was the check issue ever cleared up and is there still outstanding work? Again these items were not addressed in the thread that the 2 of you are making pubilc.

You had questions about the parts in your tranny because they were different from what was listed on his site. From what I read he cleared that up... It's like going to Best Buy . com and getting the $1000 computer, then going back to their site a year and a half later and complaining their $1000 computer has better stuff, I got my tranny well before you and I guess I should be mad that he upgraded parts, but then again why should I when his stuff is getting better and better.

As for the overrun clutch issues that Frank stated bluntly was because of your driving habits, I would need to agree with this, to a point... Not pointing directly at you, but the overrun clutches are only a problem when someone is manually changing gears and such which is completely driver influenced. And I have known Frank to tell me many times to just let the "Automatic" do its job...

As for the name calling and bashing, everyone gets that way on the boards when they get frustrated, so we understand that this is part of the message board way of life.

My conclusions from above puts me on Frank's side here, unless you can clear a few things up...

• Tranny was cool, aside from overrun clutches?
• You were unhappy with the converter and for some reason waited till after it was out of warantee to try and straighten it out?
• While Frank was working with you to help you out, the check had issues and Frank had to put money out of pocket because of it, then you say "and if that Check prob cost you $150 I am happy! good your crappy trans and converter cost me $2000!!!"... Dude on that, that's just wrong, specifically since there is nothing showing you had tranny issues...

Like I said above I am just trying to get to what is actually happening, since this is an open forum I want to be sure we have all the details.

 

I'm with 1 slow here. You just cant go back 1.5 years later and say your not happy. If you were not happy you should have been on the phone in the first month.

From what I can gather out of this thread you both need to stop with the name calling... it just not the right place for that. Gary you cant expect warranty regardless of milage. I cant go back to the dealer and say "my motor blew up with 6k miles on it!!" when the car is 6 months out of waranty... if its out then its out. I also cant say I want a new Yukon because my Yukon doesnt have the same features as the new one. I bought a previous product not the new one.

I belive Frank was trying to help you... you should let him try to help you.

Frank you need to keep the dumbass remark to your self. I know your hot over the situation but it doesnt give you the right to also throw rocks.

As for his reputation... Frank called me 3 months ago and asked me if my trans was stilll in my car (I run a CPT race trans in a real race car). I told him its not and he said good... bring it down to me I have an update to do on it as one of the pieces I bought for my trans had a possibility of failing. (I honestly cant remember what it was)

No other trans builder I know of would go out of their way to call me and want to replace something in my trans that just had a "possibility" of failing. You tell me who else would do something like that? No one...

I am going down to see him in a few weeks to have him replace the "possible" problem piece. And my trans is out of warranty. I have to pay for it just like everyone else.

 

My problem here is that I was told that the sun shell was supposed to the "the beast"

Kinda bothered by the fact that he will not take any responsibilty for t he converter that he sold me,

All he said is "Ididn't build it" which to me a is acop out since he sold it to me and it was soooo highly recomended by him and the only reason I went with his converter over an edge or a Vig and I basically got screwed because not only did it break my trans pump but I ran more than a 1/2 sec slower for a year which I am sure all of you can agree is very frustrating after spending top dollar for a street and strip converter and then being told it's basically not my prob by the shop that sold it to you!! (and I can copy paste that one and only email response from Frank if some of you don't beleave me that he said that)

can you really say that is being a stand up guy? and a good business person? there is more than just the Over run clutches issue at hand here guys.

and why did my stock GM 4L60E last 10-11 years of racing and beating on it and Nitrous runs and CPT's lasted 6k miles with only one nitrous run and one trip to the track?

 

I dont think anyone is arguing the fact that the converter might not have been best suited for your needs. What we are saying is that you just cant go back over a year later and say your not happy. If you were not happy you should have spoken up immediately. Frank didnt build the converter and its not his fault it didnt perform as you wanted. If you would have spoken up from the get go he probably would have been able to do something about it. Because he did sell it to you and he had some pull to make the situation right. You waited too long and now he has no way of helping you other than refunding you money out of his own pocket because you waited till everyting was out of warranty.

Now I am not saying Frank is right for saying what he said. And I dont know what the conversations were between you 2 to take it to that level... but the simple fact here that you just stated is that you car ran slow for a year and a half... you should have said something earlier, thats my point.


As for the sun shell... You thought its was to have "the beast" and it didnt. Frank says he didnt use it in your trans back then and now he does for the same build. I dont know where to go with that... You got a recipt that says what went into the trans?


I hope you and Frank can resolve the situation. I personally belive Frank has and still is building some of the best 4L60e's out there. Your entitled to your opinion, and agian I am sorry to hear things are not working out the way you want. My suggestion to you is to try and work it out by stopping all the bickering. I am sure Frank will settle down a bit if you do too.

 

Brian,

it is not that he converter was not best suited for my car the hub was crooked and that what cause the pump failure and t he slwoer times for my car a converter shop that checked it out after I removed it confirmed this as well as Frank so I basically got a $650 bum converter and nothing to show for it but a blown up pump along with a big bill to remove the trans and converter and then repair all of the other things went bad on the converter and then the pump as well and re install it with a new converter.

and also I did try to resolve this with Frank privately and got no response to my email, (as I stated above) thats why it is at this point right now,

what else is one to do when they get igonred after a situation like this happens to them?

I am sure most people would have allready gone further and gotten more juvenile than this and started name calling and such, which I have not done.

I don't mean this in an aggressive way towards you but what would you have done given all the circumstances here?

 

Maybe I see it different than you because of my work. I'll explain in a min..

Bottom line here. Even though the converter is/was bad it took over a year and past the warranty date to find it or notice it. I realize you take on alot of expense with this situation but thats just the way it is. Frank will not be able to help you. You would be better off going directly to the manufacturer for your pain and suffering. And at the most, all you can expect is a new converter from them.

I am not saying that I agree with Frank not returning you emails and calls. He should have been much better with that.

I wasnt too happy with TEA a few weeks ago when they didnt return my calls and I just spend $2300 for a set of cyl heads. But I didnt go on a public message board and start bashing them. I kept calling and e-mailing untill I got a respone and I let them know I was not happy with the situation they put me in. Then I got some answers... and we are happy again. They explained they were in the middle of a move and apologized several time for leaving me hanging... I called it even with them.

As for the wrranty let me explain. I work for Caterpillar and I am a field service tech for the generator and power systems division. I handle warranty claims on a regular basis and on a much larger scale than a $2k problem.

we recently had a failure on a Cat natural gas gen set(2500hp). Brand new unit. had 4 hrs of run time and the unit cost just a hair over $300k. During the initial testing period the engine ran lean and started to knock. We found out quickly that there was a wiring mistake at the factory that caused the knock sensors to not shut down the engine. Long story short the engine seized 8 of 16 cylinders. Now Cat covered the overhaul under warranty. the customer was screaming about the down time and not having a backup generator. We installed a tempoary gen but the customer had to pay the $7k per week rate for a rental. No chump change here when you have to fork out thousands of dollars for a rental when you already bought a $300,000 machine that failed on start up... but thats the warranty you got.

The standard warranty is 2 years or 1500hrs. Well its a stand by unit so it only ran 1 time a week and for emergencies. 2 years and 3 days after the unit was put in service from the overhaul the engine blew 2 turbos. The unit has 75-80 hrs of run time on it. We come to find out that the customer had a problem with the prelube pumps, and just never knew it was a problem. well the unit was out of warranty for 3 days and a failure resulted from an item that had been broken for almost 2 years... guess who paid for it. Not Cat.. but the customer bitched and they were kind enough to repair the pump free of charge. Even though that repair only cost $500 and the customer had a $15,000 problem 3 days after warranty ran out. (rental again and 3 days with 2 mechanics to fix it). Today that customer has probably spen $75,000 on non warranty covered work performed during the warranty period. The warranty only covers certain items. its not a get out of jail free card.

Its warranty. Frank is just a dealer for the converters. wether or not he or you believe they are junk or gold... its out of warranty and your on your own. The warranty doesnt cover your trans. Even if it failed during the first week, the trans probably wouldnt be covered from a converter failure, and Pro Torque would probably only have cover it with a new converter.

Now i am not saying you should have been ignored. You definately should not have. And I am not saying Frank didnt chose the right words... it sound like he didnt. but The pump and trans are on you because the failure was past warranty. Pro torque does build a good converter. But they too are bound to have screw ups and thats what warranty is for. The sad part of this whole thing is that the problem didnt show up untill after the warranty period was over.

You should call Pro Torque and see if they can help you... Frank probably cant at this point.

BTW, no aggression taken here. I dont know what I would have done in your situation... but I can tell you from my own past experiences that you get more honey with a little bit of sugar.

 

Hey frank I sent ya a email and a pm about a tranny.. Really interested in going your route

 

Thanks for your point of view Brian and I also understand what you are getting at ,

I tried the sugar honey thing and ity didn't work all it got me was unanswered emails and questions and this has been going on since July so it wasnt like a week or 2 of phone tag like your Heads story.

and I really don't think the pump is on me , it should be on Protorque and Frank is my only link to them since he sold it to me.

when I buy something at Best buy and it breaks I don't go to pioneer I go to Best buy, I am sure you can see what I am getting at here, and if Best buy told you too bad not my prob I didn't build your cd player , whould you go back and buy from them again? or would you be pissed and tell people how you got treated? in my eyes thats crap customer service and a crap product and not returning emails is what caused this to turn from a mow hill to a mountain.

there are many threads on this forum about Franks crappy contact efforts this particular one included.

 

I see your point. Well I cant answer for Frank obviously. he is the only one who can tell you why he has or has not been easy to get ahold of. If you used your sugar and it still got you nothing all I can say is sorry to hear that. I'll try to help you figure out a solution. You should go over his head and call Pro Torque and ask them for help.

But here it the problem with your analogy... If I bought a Pioneer stereo from Best Buy and it broke I would absolutely go straight back to Best Buy. If they said sorry its not our problem I would blow my lid... but thats only if the CD player was under warranty. If it is out of warranty Best Buy will go tell you to get bent and have a nice day all in the same sentence. They will then tell you to contact the manufacturer directly. They are no longer involved. Now if you bought that damn extended warranty you would have some ground to stand on.



I happen to agree with you and I belive the pump probably should be paid for by Pro Torque since their converter fubared it. The might pay for the pump... they will not pay for the labor. Your best bet here is to go directly to Pro Torque. Now that might not always be the best case... I'm suggesting that since you seem to have already tried using Frank and the whole situation has just turned ugly. I happen to belive neither of you are 100% free of the blame here. You both could have done things differently which I am sure you will agree to. I am sorry to hear it and I still hope you can work it out with Frank. I like Frank alot. I happen to know him personally and I know he would not do this intentionally. But i cant speak for him. I just dont want to see you demand things from Frank when your demands period ended 6 months ago.. know what I mean? (again not trying to be mean just want to get my point across)

Hopefully you guys can work it out and maybe some good can come from this situation. Not just a sour face and attitude towards each other. Its not fair for either of you.

 

I'm not going to dive any further into this, except I would just like to say that I still think you need to work on your professional side. You run a business, you should act like you do.

I would also like to say I received about 10 times better treatment from Dana. I had a problem at first that turned out to be nothing and he handled it very well.

That is all.

 

frank, havent had time to call school at 7 in the morning work till 8, i wanna talk to you about my winter plans, changing converters, manual lockup possibly? when best? or can we pm?