Here's the amazing thing that Scott has just shown....

Sometimes simply good, caring communication (which is free) goes a long, long way.

 

This is nothing new for GM unfortutnaly. I had a brand new 2500 HD on our lot with a locked up engine. Someone left off an oil filter at the assembly plant I guess. The 2500 HD had 4 miles on it. I write it up for a new production engine, and our rep says to just replace the crank bearings and crank. ( Spun 2 crank bearings). I complained over this jackasses head to not "patch" a 40k + truck brand new and they agreed with the rep. So i went out in the lot, got the engine to fire up and proceeded to rev the hell out of th eengine until I shot a rod and cracked the block. Then I wrote up that I had not noticed the other damage. Safe to say I got a production engine after that

But this is one of many many stories I could tell about GM. And this was a brand new truck at that. sheesh.

 

Just a quick thought on the first issue. There may be an issue with responsiblity. I don't know how the transportation contract reads, but the shipper may need to foot the bill for repair work. There would seem to be a logical explanation, but the one given you originally doesn't tell the whole story, which is what the customer needs to hear.

 

It boils down to the customer getting that "GM's giving me the middle finger up my heinie" feeling from customer service...something GM can't afford to give anyone. I appreciate Scott's responses very much...now, if a customer service rep could have done more for me, my sales manager or the customer than just say "we'll get to it," maybe I'd still have a sold GTO instead of a potential lot lizzard

Silver + red leather = at least to me...

 

Come on, Jase! I love that combo. Ours went really fast in that configuration. Plus you can't order silver for next year (or it's being phased out, can't remember off hand), so you'll have luck getting it out on the road one way or another.

On another note, your example number one shows how much nicer it would be to have a new F-body built here in the States or Canada. This is something that should never have happened.

And also, crap happens. If there is a good spin to put on all this, it's that by seeing different examples of how things are being done wrong, it helps us to gauge how to do things correct the next time around.

 

UFIA customer service?