Talked to Phil (well e-mail) numerous times. He's a stand-up guy and doesn't blow smoke up anyone's ****. That's a big plus in my book.
Phil is not a full-time guy, he has other obligations but considering those facts, alot of people have been more than pleased with his work. Give the kid a break, considering his prices (I'm actually floored as to why he does the work this cheap) I'd expect a little wait. That or you can go to one of the guys I know and pay 3 times as much.

-Mindgame

 

Im sorry but Phil did take for ever and never got Zack his heads. Zacks car has been down for awhile waiting on those heads and IMO it was way to long to do some heads. If it had been me and Phil hadnt sent me the heads by the time he said he would have them to me, he would have gotten a call about 30 times a day.

 

There seems to be a bit of confusion here.

Zack's stuff was DONE, it was ready to ship when his balance payment arrived. I had listened to whining, and finally been insulted, and chose to NOT send him his stuff, and to refund him his money because I do not want to deal with people like that in the future.

Like it or not, I don't care. I've never had anyone act like he did, and I've yet to have anyone who actually has our stuff complain. Of course I raise an eyebrow when I see all of these people who happen to be from louisiana who registered today & just happen to know the thieves who ripped so many people off awhile back... but maybe I'm just paranoid .

Like others said, it can be done, or it can be done right. I refuse to do the former, nomatter what. If you want someone to send you something next week, go elsewhere, I do not want your business. Customers can pick and choose who they deal with, and so can I. All of my other customers have been pretty happy... of course they actually have my stuff, and you dont.

I really don't see what the major complaint is, I told people up front that dates were estimations assuming nothing goes wrong. Guess what, life happened. It's not like his car was apart, I didn't have his stuff, and after he pissed me off I sent all of his $ back, which is better than most people would have done. There's only so many hours in the day, and I'm pretty tired of spending 8am - 10pm saturday and sunday as well trying to get things done for people who think they're the only customer that ever existed. I do this because I enjoy it, and because I'm competitive. It pays for my schooling and beats working for other people, but I'm not about to start kissing everyone's *** and bowing down to people who arent realistic and want to be pushy. Unless I start charging what others do, which I probably should. Less work, same money, and it's not like people can really complain.. considering we still tell the truth to people and beat everyone else.

Say what you want, but the bottom line is that you'll wait everywhere you go, and if you want the best, you're going to have to get in line like everyone else.

Hope that better explains how you're treated as well as you treat people when it comes to dealing with me

-Phil

 

if i ever need/want headwork and phirr is willing to do it for me...........i'll be happy to send him my biznass

 

K, this thread seems to but full of a lot of garbage, but I'm going to throw my opinion into the ring as well. First off, for those of you who say "the customer is always right," are you the idiot that goes to the store or calls up a place all mad because every little thing doesn't go exactly the way you expect it to? First rule of business, the customer is almost NEVER right. The last time I had to deal with a customer like that (which was just a few days ago), guess what the answer was? That's the company's policy, it doesn't matter what you believe. I believe Phil's policy was very simple. The kid ran his mouth, Phil's policy isn't to put up with that, and he got his money refunded to him. Personally, I think he's lucky he got the whole thing refunded to him. I know that when I'm fixing a computer, if some kid started running his mouth about getting his computer fixed before the other 20 I've got laying around, he's going to get his computer put back on the counter and he sure isn't going to get the money he's already paid for the work back. If you want something done right away, expect to pay a LOT more for it to be done, especially when other customers already have something already in the shop way ahead of him. Businesses (whether it's the small business guy doing stuff on the side or a huge business like SLP or Microsoft) get to choose their customers just as customers get to choose their businesses. As for whether or not Phil is good or not, this is the first complaint I've ever seen on the board. All the rest is that he does an excellent job porting. Sure it takes some time, but when is the last time you worked on your car and had it take the exact amount of time you estimated it? If you want your heads done right away, buy a die grinder and port them yourself. And don't try to say the customer is always right, because if you think this, you don't know what you are talking about. You aren't the only customer in the world.

 

What's the point of all this. I've been on this board for a good while and during all that period Phil has been doing head work. This is the absolute first complaint I've seen in all that time - While I have seen numerous posts from satisfied customers praising his flow numbers and talking about the quality of his work.

One person is unhappy and we end up with a four page thread? Sorry, the customer is not always right, sometimes the customer is dead wrong and thats what I believe has happened in this case.

I have been planning on having AI do my heads and I still do. Everything that I've seen Phil post on this board has been honest and straightforward, even when he knew it would be unpopular with most board members. Phil may be arrogant, I don't believe him to be a liar.

Just my $.02

Mark

 

I didn't run my mouth, I just asked him to consider my position on more costs incurred to me, becasue of him. I have yet to hear from Phil how I insulted him. Through the whole deal I had been patient, this is an email from phil:

From: "Phil @ Advanced Induction" <phil@advancedinduction.com> | This is spam | Add to Address Book
To:
Subject: Invoice #009 for Advanced Induction
Date: 13 Mar 2003 11:25:29 -0500




Thanks for being patient through the unexpected stuff that came up.

-Phil


Looks like phil just overreacted for no valid reason. I wasn't acting like I was the only customer, but I did feel like I was getting jerked around.

???were you fixing phil's computer because it sure was down alot?

 

this is all complete bullsh*t. nobody got screwed out of parts or money. all we have is a SINGLE unhappy customer of a very reputable head porter. far too many people have had success buying products from phil to make any negative judgments against his business or him personally. sh*t happens every once in a while where transactions dont work so smooth.. that is just part of owning your own business. FWIW i would have my heads ported from nobody but phil because of all the the success stories i have heard and because i believe he knows more about porting a head than anyone else on this board. thats all i have to say.

 

Yeah, I was nice up until the very end. To some people, when they go out of their way to be honest and do their best for you, it's insulting when you imply that they're doing you wrong.

So eat me, I decided I'd rather not have to deal with you in the future. Childish things like this whole shot at me do nothing but make me certain I made the right decision.

Get over it, Zack

 

I can't believe this thread has gone on this long. Zack, or whoever the f*ck you are, quit your bitching and move on. Just because your pride is hurt 'cause Phil told you to get f*cked and not the other way around doesn't mean you deserve any sympathy on this board. Sympathy, BTW, is in the dictionary between sh*t and syphallis. Quit trying to drag AI's name through the mud, 'cause it aint working.

Also, for the record, the "customer is always right" motto is for places like Walmart, not high end engine component shops.

One last thing, you don't really have very much room to bitch especially since you got all your money back. In this type of business, complications and delays are just as much a part of it as anything else. Sounds like you haven't figured that out yet.

 

Not trying to gain sympathy, mend my pride, or anything else. The only way I wouldn't expect all my money back is if I request a refund, so I don't see the great service that was provided to me. So when you grow-up, learn how to run a business, and quit talking like a fugtard; feel free to an intelligent post.

 

I have a used set of Philz headz for sale for $1000 if anyone wants them. I have an LS1 now and removed them from my old car.

 

First come first serve, it doesn't mean the same thing in every shop I think, but I have no reason to believe Phil plays favorites at whim.

Now if you were having Hennessey work on your car, you may have been one of the people that waited over a year to get your car back, meanwhile your stock parts were being sold on eBay, but your car remained untouched. Phil doesn't drag *** like that, I believe that he is doing what he can with the time he has, there are only so many hours in a day and so many days in a week, and being warned that there was no for sure way to say how long it would take, is fair warning enough that if you need it NOW then go buy someone elses used set.

 

Then what's the point of this thread, to raise public awareness? LMMFAO.

All you are trying to do here is stir up sh*t. If you don't believe that then there is over 1200 people who have viewed this thread that would undoubtedly argue otherwise. Go home momma's boy, and don't tell me about running a business. I've ****ing forgot more than you know about business.

 

Wow, four pages to say " I'm not happy with the service". Poop happens, all the time. Your gonna get a bad experience, it's how the person handles it. The customer isn't always right, but should try to be accomodated if at all possible. In turn, Phil gacve a full refund.
Only thing I really get out of this is if something happens, i'll get my money back... Wow, damn, i'm staying away...

-Shannon