I'm going to close this one. Not because I don't believe you shouldn't be able to get your point across, but because you are posting this same exact message in several different forums. Had you only posted this in LT1 Tech and not posted in multiple other forums I would have left it open for people to respond to here. However, since I don't have "control" over the other forums and can't close it in the other forums you have posted this in, I'll close it in the forum I do have control over. I really see no need to be posting this in so many different forums. If it were posted just here, people could have responded and everything could be resolved/talked about in a central place. With this posted in so many forums people won't be able to keep up with what's going on. So, I'll just let everyone reply and come to a resolution in one of the other forums this has been posted in.

Note: I'll consider re-opening it here if you'd like to delete your other topics in the other forums. Shoot me an email if this is what you'd like to do. Hopefully you guys can come to a resolution.

 

Alright... re-opened for now.

Good luck to all getting this resolved.

 

Here's a thread I started, but will delete now that this is opened.












Well, the other three threads Zack posted have been deleted or locked. Nice to see that the open thread where people who have actually dealt with me posted was deleted.

I'd like the opportunity to actually defend myself however, since the guy is obviously pretty upset that some people wont put up with him however...

Here is the original thread from last night. The other two were elsewhere, but obviously, are gone now.

Here is my response, which was deleted with the thread. I wont waste time correcting each point and email, but here's what I had posted elsewhere. I apologize in advance for cluttering up the board with this, but if the guy wants to publically make a big deal out of losing nothing but time because of how he acts to try to hurt my name, I think I should be able to defend myself.

Thanks,

-Phil











Nice to see this thread three times on the board, Zack. I'm inundated with emails when I swing by for lunch about it, nice to see you're thorough.

Bottom line, I told you guys that everything is first come first served. I told you that heads and initial payments were showing up daily and that I wasn’t sure what kind of turnaround there would be, hence the tentative turnaround time.

I didn't call you back; I won’t lie and say I did. I don’t get home until late, and I prefer to have everything in writing (email) so that I can refer back to it later and be 100% sure I do for whomever what they wanted done. Moreover, you called again and again and again and again even after I had given you answers.

In the end, you're one of those people who think they're the most important thing on earth to us, and doing us a favor. While I appreciate everyone who comes to us, I'll be the first person to step up and say that the customer is not always right. There are other people than you on my agenda. What we do is completely custom per application, so if you want someone who bangs out the same thing over and over and has it sitting there, I am most certainly NOT the person to talk to. I have no control over manufacturers holding several thousand dollars in parts because one single thing was backordered w/o telling us. I've no control over the three ice storms that produced all sorts of power outages. Oh, I managed to get to the shop, but without power there wasn’t much I could do. I go out of my way to try to stick to my schedule, because if just one thing goes wrong, there's 10 other guys who are going to be affected, and that flat out sucks. That is not how I wanted to do business with people, but they all showed up at once, so there isn’t much I can do about it.

I think it's pretty obvious we know something most others don’t, so if you want that advantage, sorry, but there's a line. At 40ish hours in each set, and 20something sets since the time you ordered... well you do the math. All of you guys came at once, it wasn’t expected, and I've worked as much as I can to get the stuff done as soon as possible. Some were lucky and their stuff got here sooner, some weren’t.

Here's the last mail from you to me, and me to you, Zack. I can choose who I deal with, and I knew that it'd be a hassle dealing with you either way, so why should I sell you something after you imply that I'm doing you wrong and be forced to deal with you in the future? I sent you a cashiers check the next morning.

Like I said, I'm sure it's a tough realization that angling for more $ off, in addition to the $300 you already got off, ended up costing you more in the end. Considering others charge much more for less performance and mediocre parts, I hope they're able to satisfy you.

Thanks,

-Phil

 

GTP would be happy to serve you, it would cost you another $1000 or so, and you'd have to wait 3 months, but they are waiting for your call.

 

theres a couple of rules that come with speed and being a person who does on the side jobs. i rebuild/restore older chevy trucks and do some engine work. and most of you know speed costs so i wont state that one. but the other rule and this is from my systems analysis class. when you set out to do a task always take the amount of time you assume it will take and multiply it by 4 and you will very rarely miss a deadline. it will ALWAYS take more time and cost more than you think it will. like has been said before phil's lifeblood is in racing heads which big teams pay for one little econoport job isnt going to make or break him. he just does the best job he can for the money when he gets time which i'm sure he doesnt have a lot of. another thing is its not like he can just toss off and eyeball your ports into his best work it takes a lot of messuring and skill to do it the way phil does.

 

Bottom like, if you had that much money of mine, and would not return a call I would be pretty mad too. The customer IS always right, and if you dont do buisness in that fassion, it is going to bite you in the long run. With that much of my money, I would just like a call, or email every now and then to check on the status, even if no progress is being made. That is a lof of money to cough out, and people want to know that there hard earned money is being spent wisely. You are not even wanting to see the customers side of the story, and for a business, I am suprised you get as much as you do. I realize shi+ happens, thats understandable, but it is also understandable to want to know when your heads would be done. We all know if you had a car that was waiting to be put toghter, you would want to know when things would be done too. Put yourself in his shoes.

 

People dont seem to understand, I DID respond to him, every time he called or emailed, within a day. Another thing, I DID NOT have the guy's heads off his car.

This is my deal, and some things are more important to me than money. Is it every day that you see a shop so quickly send a guy $2500 back and tell him they dont want his business? That should tell you something. I don't have to deal with anyone who comes off as a bad customer, or insults me. Period. Other shops do the same thing, they just smile and nod and lie about it.

Back to work, I'm not wasting more time if the guy wants to try to act like I was so horrible to him and ignored him. I immediately sent him his $2500 when I decided not to deal with him, which is alot more than alot of shops have done in the past. Even the guys who quite literally stole money from people don't get a "WARNING" thread. I appreciate it.

Thanks,

-Phil

 

Phil

Your story changes by the week. Jan. you told me that their were 6-8 people in front of me and still quoted a tentative date of Feb. 10th. Now are you saying there was 10 or 20? If there was 20 ahead of me why would you think you could get them done by the 10th? My understanding is that the shop was yours, at least that is the way it was portraited. And if it wasn't than that should have been told too.

Also, that was not the last email I sent to you. I sent you another apologizing if I upset you (which was not my intention) and I told you that if you could not work out a better deal that was fine, I just wanted the heads so I could get my car together. You were so quick to issue a refund check everyone I talked to told me the same thing "he probably hasn't even started on them yet".

The money was not the problem, what was is the long line of excusses and false promises that seemed like lies. It wasn't like you gave me a discount, you didn't reduce the price for me, you were just raising it at the start of this year. I'm happy with my setup now and feel like I got a great deal.

 

bottom line i think is if your dealing with someone that does work on the side your going to run into problems no matter how good you are

 

There was a period that I didn't hear from you, about 2 weeks in Feb. 13-24. I left messages to "give me a call" and my phone #. Hearing a voice is better than email to some people. Are you that unprofessional, that is someone mentions a problem, you are not will to at least see what would rectify the situation. All this would have been avoided if you would have said "Sorry Zack, I really can't afford to lower the price my overhead (or what ever other reason you wanted to give) won't allow me." I would have told you, ok thanks for trying to work things out I understand your position.

 

I was unaware of that at the time.

 

I just wanted to tell my experience with phil. I had phil do a set of heads for me and we did the entire transaction through emails i never had to call him once. He was always prompt in responding to emails and answering ?'s. I wasn't on a time schedule but i would say he got the heads done and sent back to me in a fair amount of time. When i sent my heads to him at the end of december, he told me he had about 10 sets ahead of me, and he wouldn't be able to start on mine until feb. Phil did email me telling me that he was having some delays and that was fine. I believe he told me he was waiting on some valves which is stuff he can't even control. I just got the heads back and they were very nice. My transaction with phil came out perfect and it was entirely done by email. I would do business with phil a 100 times over. I believe there must of just been some misscommunication between you two. I figured i would post and tell about how my transaction went. Thanks for the good work phil i can't wait to put them on this summer

 

Is this one of the buddies of the original posters?

This sure looks insincere to me. Could this be an indication of the personality of the original poster?

 

Yeap, I know that guy. didn't ask him to post b/c he is a f&&&tard.

 

That was honest dude...

I was actually hinting at the fact that you put somebody up to that so that you would have some backup to those who wouldn't be using this guy who you used to do your heads.

That is quite honourable of you to own up to that.

I hope it works out for you, but it does appear maybe you are thinking with your pushrod instead of your level-head...