MSD Opti Owners...
I contacted MSD this morning and spoke with Peter. He told me up-front, "it was my fault for not rechecking the assembly of the distributor." In my opinion, his position was a “total failure” to accept responsibility for their product and that made me very hot under the collar! And, the MSD instructions “do not” state that you need to recheck the assembly. That is total B...S...!
Although, MSD will send me the parts (the new square gasket in-place-of the O-ring, new back-plate and rotor w/ screws) to fix my problem. However, I had to pay for the next-day shipping to get my car running as soon as possible (very minimal product support). I wanted to install the new parts, because I trust myself technically and have no confidence in MSD’s assembly techniques.
Additionally, I was really disappointed with their product support position, which was basically “denial” and to blame me for the problem. No real acceptance of responsibility. I could never get by with that in my professional field, nor would I want to.
WD
Although, MSD will send me the parts (the new square gasket in-place-of the O-ring, new back-plate and rotor w/ screws) to fix my problem. However, I had to pay for the next-day shipping to get my car running as soon as possible (very minimal product support). I wanted to install the new parts, because I trust myself technically and have no confidence in MSD’s assembly techniques.
Additionally, I was really disappointed with their product support position, which was basically “denial” and to blame me for the problem. No real acceptance of responsibility. I could never get by with that in my professional field, nor would I want to.
WD
Last edited by The Engineer; Jun 11, 2007 at 05:46 PM.
I contacted MSD this morning and spoke with Peter. He told me up-front, "it was my fault for not rechecking the assembly of the distributor." In my opinion, his position was a “total failure” to accept responsibility for their product and that made me very hot under the collar! And, the MSD instructions “do not” state that you need to recheck the assembly. That is total BS!
Although, MSD will send me the parts (the new square gasket in-place-of the O-ring, new back-plate and rotor w/ screws) to fix my problem. However, I had to pay for the next-day shipping to get my car running as soon as possible (very minimal product support). I wanted to install the new parts, because I trust myself technically and have no confidence in MSD’s assembly techniques.
Additionally, I was really disappointed with their product support position, which was basically “denial” and to blame me for the problem. No real acceptance of responsibility. I could never get by with that in my professional field, nor would I want to.
WD
Although, MSD will send me the parts (the new square gasket in-place-of the O-ring, new back-plate and rotor w/ screws) to fix my problem. However, I had to pay for the next-day shipping to get my car running as soon as possible (very minimal product support). I wanted to install the new parts, because I trust myself technically and have no confidence in MSD’s assembly techniques.
Additionally, I was really disappointed with their product support position, which was basically “denial” and to blame me for the problem. No real acceptance of responsibility. I could never get by with that in my professional field, nor would I want to.
WD
I contacted MSD this morning and spoke with Peter. He told me up-front, "it was my fault for not rechecking the assembly of the distributor." In my opinion, his position was a “total failure” to accept responsibility for their product and that made me very hot under the collar! And, the MSD instructions “do not” state that you need to recheck the assembly. That is total BS!
If thats the case, maybe persons that have bought the MSD distributor should make a large lawsuit for the inconvience and down time , because of a faulty product with lack of instruction....
Sounds like a cop-out on MSD's part...
Sounds like a cop-out on MSD's part...
I contacted MSD this morning and spoke with Peter. He told me up-front, "it was my fault for not rechecking the assembly of the distributor." In my opinion, his position was a “total failure” to accept responsibility for their product and that made me very hot under the collar! And, the MSD instructions “do not” state that you need to recheck the assembly. That is total BS!
Although, MSD will send me the parts (the new square gasket in-place-of the O-ring, new back-plate and rotor w/ screws) to fix my problem. However, I had to pay for the next-day shipping to get my car running as soon as possible (very minimal product support). I wanted to install the new parts, because I trust myself technically and have no confidence in MSD’s assembly techniques.
Additionally, I was really disappointed with their product support position, which was basically “denial” and to blame me for the problem. No real acceptance of responsibility. I could never get by with that in my professional field, nor would I want to.
WD
Although, MSD will send me the parts (the new square gasket in-place-of the O-ring, new back-plate and rotor w/ screws) to fix my problem. However, I had to pay for the next-day shipping to get my car running as soon as possible (very minimal product support). I wanted to install the new parts, because I trust myself technically and have no confidence in MSD’s assembly techniques.
Additionally, I was really disappointed with their product support position, which was basically “denial” and to blame me for the problem. No real acceptance of responsibility. I could never get by with that in my professional field, nor would I want to.
WD
This total bull****
come on its not like there was only one or two customers that got porblem with there pro billet.There is a lot of people that still got issue with there msd opti(like me).They suck big time.
Registered User
Joined: Jan 2007
Posts: 1,027
From: Lansing, MI via Bowling Green, KY: Dalton, GA: Nashville, TN & Atlanta, GA
In hindsight, I'm glad I decided to go with a GM replacement. The attitude they're displaying with regards to your problem makes me not even want to buy plug wires from them.
I would ask to speak with Peter's boss.
WD
Yea i will be sure to post pics for ya. Considering my car is just a bolt-on car, i only spin it to 6K..
Well i have a dynaspark and it looked very high quality when i got it,i have only had it on there now for 2 years so i don't want to brag it up to much but so far so good.One thing i will say is that since i have gotten it the car starts alot quicker and it has never had a hitch or miss fire since i put it on,which with the stock opti even when it worked good it would still miss fire every once in awhile.So like i said i can't really swear by the dynaspark but you don't hear nearly as much negative things said about them as you do the stock opti or the msd.
Well i have a dynaspark and it looked very high quality when i got it,i have only had it on there now for 2 years so i don't want to brag it up to much but so far so good.One thing i will say is that since i have gotten it the car starts alot quicker and it has never had a hitch or miss fire since i put it on,which with the stock opti even when it worked good it would still miss fire every once in awhile.So like i said i can't really swear by the dynaspark but you don't hear nearly as much negative things said about them as you do the stock opti or the msd.
I've had to change-out an opti after "two days."
WD
Well i think that the dynaspark may be another option for you to think about.Now when i got mine i talked to the guys that build it via email and they told me that if i have trouble in the future after the warranty runs out that i could have the entire opti rebuilt with all new parts and only the billet base plate being reused for $230.00.Now if that is still true i am not sure,and they also said that failures were very few and that most of the failures were caused by the drive pin being to long or cam bolt heads being to thick and pushing the rotor into the cap.Basicly i don't want to be on here trying to tell peaple that the dynaspark is the best,i can only tell you that they used me very good and answered all my questions very professionally and so far everything is working good.But i also got 4 years out of a new stock GM opti before i had trouble so that is why i don't want to say to much about the dynaspark.


