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Tony & John know about this post...can we sticky it here temporarily and then go to feedback in a couple days? I just want to be sure everyone gets to see it. Thanks!


I was contacted today by Terry from Patriot. I think its only fair for me to share this story as well.

Ive known all along that this situation was above, and out of, Terrys hands...and was solely the decision of the owner. The lack of communication was a problem for me obviously, but may have also been because of the owner. Anyway...
Terry called me and let me know that he is willing to refund the full purchase price of my heads and shipping charges. He felt bad that he didnt agree to that right away when I asked...but thats hindsight. Im glad he called to offer this. Am I happy? Im content with this for now. At least it helps me cover some of the costs ive endured.

If youve read my posts...Im not angry with Terry. Im just angry at how it has been handled thus far (getting better). In other posts I havent led anyone away from Patriot. Ive had a million PMs over the past two days of people being scared of the orders they have already placed, alredy shipped, or about to order. Ive told you all, and all of them...that I am sure my incident is isolated...but again, I told them of my disgust of how it was treated.

I dont hate Terry. I dont hate Patriot. My post wasnt to bash, but to inform. Unfortunately the post I am sure...hurt both Terry...and me. At least based on the hate mail ive recieved thats my impression. Oh well.

For now, Terry has come to me with something I asked for..my $ back...and I appreciate that. I know that the rest of it is not in his hands...Its up to the owner, always has been. Its just unfortunate he (Hugh/owner) isnt the one that has to put up with this mess.

 

Its good to see that things are starting to head in the right direction.

Why is the owner so difficult to get in contact with? If this was my company I would have had this taken care of VERY quickly so as not to damage my reputation.

Keep us informed with any news.

 

I'm glad Patriot is taking care of it. I have only one question:

Did you have to send in a set of heads as a core?

 

nope...patriots are no core

 

I just responded to the tail-end of your original post. I'm glad to see that something has been done; however, I hope that perhaps more can happen.

 

for now this is done... if anything more happens let us know.