He said that to me. I was not rude, neither before nor after he said that.

And concerning the attorneys - I am sure they would threaten to sue me for slander even though they know every word I said is true.

And they know as well as I do that a threat would be sufficient, I cannot afford a $xx000 attorney bill to fight a BS lawsuit.

 

Go to another dealer and tell the person in charge of this dealership what the mechanic and service manager gave you B.S. and were rude. When you talk to the guy in charge of the dealership be really cool about it, that make him want to take action as opposed to if you start yelling at him. Let me get the number so I can claim they did some **** to me. This kind of crap makes me so angry.

 

PM me the name of the Dealership......that way its not public.....

 

Update, just got off the phone with the service manager.

I havent been treated like that in a long time, basically like a stupid schoolboy who doesnt have an idea what he is talking about.

I think its time to approach the GM area representative. The service manager, of course, told me that there was no way to talk to that guy.

Anyone know how to find out the area representative for General Motors and how to contact him?

Thanks

Chris

 

don't expect TOO much help from GM. I complained about a dealership here, and asked for a 5-star dealership. Well evidently GM is one of the companys that don't do that. They didn't even ask why I was upset with the dealership, just appoligized.

 

Last time I had a problem with a GM dealer's service dept I called the 24 hr roadside assistance 800 number and they handled it for me,after that the dealer couldn't do enough for me.You may want to try that.

 

most certainly call the gm number. i believe it is 1800chevusa, but that's just off the top of my head. i'll check it when i get around to it. i work for a dealer and we get that all the time as well as have been one to do that. not by my say so, but some techs will do anything to not have to perform warrenty work and the service manager/service writer will believe whatever they are told. i'd say go to another local dealer, any gm one will do and see what they say. arguing will only get half assed work done. make sure you request to talk to the area rep as that is possible and let them know you're issue....

 

I just called the Chevrolet service number and they were very nice - they say they will handle the problem with the dealer. Let's see what happens...

Thanks for all your help, I really appreciate it.

Chris

 

Take your car to a different dealer. Talk to the service manager. Explain the way you were treated over at (Insert Sh*tty Dealership Name Here). I promise you that he will do everything he can to make it right.

A service dept. loves stealing customers from other dealerships. They'll go out of their way to ensure that you keep bringing your car to them.

 

I hate to tell you this but your TCS system does have a pump! It is part of the ABS/TCS unit that is between your radiator and your master cylinder. Your car has a real TCS unit that applies the rear brakes and pulls back the throttle whenever the wheels start to spin. Your car does not have ETS (Engine Traction System) that only pulls back the throttle whenever the wheels start to spin. The real TCS system, that your car has, performs much better than the ETS system.

It is perfectly normal for a TCS unit it to make some. It is pumping brake fluid from the master cylinder to the rear brakes. Before you go and cuss out a service manager why don’t you do a little evaluation for yourself. Your car has a TCS defeat switch right above the radio. Turn it off and see if it makes the same noise whenever you accelerate hard. If it makes the noise with the TCS off, it is not the TCS. If you do narrow it down to the ABS/TCS unit, check and make sure that the ABS/TCS unit is in the bracket properly. There are supposed to be two rubber isolators on the sides and one on the bottom that prevent it from rattling excessively. My ABS unit was almost falling out of the bracket when I bought my car new, so it would have rattled whenever it turned on.

As for your leaking differential, I recommend that you re-torque the cover bolts and top off the fluid level. If it continues to leak then you have a problem. I had a similar leak when I recently changed my fluid I found some of the bolts to be very loose. Also, I had to torque all of the bolts in a zig zag pattern 3 times before they all held the recommended 22lb-ft of torque.

Good luck solving your problem and I think you should take it to another dealership since it sounds like you have already pissed those guys off. Please let us know the outcome.

 

Yes, I know, but this bozo claimed the pump inside the diff housing makes the noise that comes from the diff housing during tight turns.

Quote:

It is perfectly normal for a TCS unit it to make some. It is pumping brake fluid from the master cylinder to the rear brakes. Before you go and cuss out a service manager why don’t you do a little evaluation for yourself.

I didn't cuss out anyone. I merely resent being lied to (intentionally, because I doubt there is any mech stupid enough to not know that the TCS pump is NOT in the diff housing).

Quote:

Your car has a TCS defeat switch right above the radio. Turn it off and see if it makes the same noise whenever you accelerate hard. If it makes the noise with the TCS off, it is not the TCS. If you do narrow it down to the ABS/TCS unit, check and make sure that the ABS/TCS unit is in the bracket properly. There are supposed to be two rubber isolators on the sides and one on the bottom that prevent it from rattling excessively. My ABS unit was almost falling out of the bracket when I bought my car new, so it would have rattled whenever it turned on.

I appreciate your troubleshooting tips, but nothing you say explains grinding noise from the rear diff.

Quote:

As for your leaking differential, I recommend that you re-torque the cover bolts and top off the fluid level. If it continues to leak then you have a problem.

That will not cure the fluid loss between the axles and the housing and as I already once had a failed seal why didn't this same dealer torque the bolts properly back then? And why is he trying to feed me some tripe about all that stuff all over my axles and the lower half of the diff coming from the vent tube?

Quote:

Good luck solving your problem and I think you should take it to another dealership since it sounds like you have already pissed those guys off. Please let us know the outcome.

Well, they pissed me off quite a bit more than I pissed them off. I do not appreciate being lied to, called names and being bluntly told to shut up because this service manager guy didn't want to hear what I had to say.

And unlike him I was civil during our conversation, even in the end when I told him that I do not accept being called names by him. I did not raise my voice and _I_ did not call _him_ names.
So if anyone has a right to be pissed off here it's me.

I will let Chevy handle this. And are you suggesting the dealer might intentionally try to damage my car? I sure hope not...

Chris

 

It was not clear that your noise problem was coming from the rear axle. The way that your original post was worded, you described it as a noise during a TCS event and that the service manager was claiming that it was coming from the TCS pump. I was just trying to make it clear that the TCS unit does have a pump and it does make some noise. Since I’m an engineer at the company that makes the TCS unit, I am very familiar with how it works and how it sounds.

If you have positively diagnosed it as a noise coming from your rear axle and it only happens when going around a corner, it could be your Zexel limited slip unit going bad or it could be that the special differential fluid additive was left out when it was serviced. I have heard of some people getting a clicking sound while cornering if that additive is left out. I have only 4k miles on my ‘Z28 and the differential has already gone through two pinion bearings and seals and I never even abuse it. The last time that it was repaired, the fluid additive was not listed on the work order and the differential started leaking 6 months after the work was done and my leakage was very similar to the leakage that you described. I did not have any clicking noises but I did have it do a one wheel burnout on a wet street. After arguing with the service manager, I decided to service the differential myself and that is when I found several of the cover bolts almost ready to fall out.

I recommended taking it to another dealership not because they would intentionally break your car since that would be very obvious. However, the technician and possibly the service manager will test drive your car. If the service manager has already been disrespectful to you then I expect that he would be disrespectful to your car while test driving it.

Good luck and let us know the outcome.