Has anyone ever tried emailing these guys. I sent them a couple emails on Friday and here it is Tuesday. Im going to give them until Wednesday before i call them. WTF kind of customer service is this. The reason im trying to contact them is becuase i think on the passenger side header, the flange that bolts up to the head is bent slightly. I had to double up on the paper gaskets that they sent with the headers to get a decent seal but i think its still leaking. Is this a possibility or is there something wrong on my part.

 

I e-mailed them twice once about a an actualy question about one of the sets of headers and another time asking about another product, wether they sold it or know of a place that did. The e-mailed me back with 48 hours of each other with a good answer.

 

Well WTF is up with my case. Ill try them again.

 

Those gaskets aren't the best to begin with. I pitched them in the garbage first thing and ordered a set of Fel-Pros for twenty bucks. Hopefully Pacesetter comes through for you though.

 

Yeah i had originally bought some Mr Gasket Copper header gaskets but they didnt work because the header was bent so yeah they leaked pretty badly.

 

i know its a little late now, but whenever you're installing aftermarket parts that are as much as a PITA as installing headers on an LT1 are, check all the fitmets BEFORE installing them. If you would have held a straight edge to them when you got them, you could have swapped them out with a new set and only had to install them once.

I have heard decent things about their customer service though, maybe it's just a busy time of the year for them or something. I'd give them a call.

 

Yeah well if i would have known they were going to sell me the crap that they did i would have checked.

 

Their customer service sucks. And just a quick note about the warranty on their products. READ THE FINE PRINT. They have a pro-rated warranty which covers a percentage of the cost of replacement within a certain time period. The kicker is it is a percentage of the MSRP so my warranty replacement headers cost 50% of the MSRP which was something like $620 which mad my total $310 for the set.

NICE

And they will definetly throw an attitude at you when you are trying to advise them of an issue with their products.

End Rant...

 

Yeah im getting pretty pissed off right now. WTF is this world comeing to. What happened to customer service.

 

I know Jet-Hot has great customer service. When I ordered my headers they sent me the wrong ones. Then two days later fed ex was at my door to pick up the wrong ones and a week later I got the right ones.