a week ago I signed up for bright house (time warner) digital TV and roadrunner internet to be installed today, costing $109.45 per month.

they decided not to show up ... i called and they said no one was home, which is bull**** because my roommate was home for the gas guy to install the gas service during the same timeframe.

so they reschedule for a time ANOTHER WEEK away. the lady on the phone didn't give a damn, and didn't offer anything because of this screw-up on their end.

so screw time warner, we don't want to wait 2 weeks for cable and internet install.

what alternatives are there for TV access? not looking for anything too special, just the basics. also, what DSL providers are in the seminole/orange county area?

we're REALLY trying not to get satellite TV because it goes out during storms.

 

Sprint DSL and Direct TV.

 

just got off the phone with them, they require local phone service ... which we don't need because we have cell phones

 

No they dont, that's only to order Pay-Per View.

 

DSL requires a local phone line

which takes 5 business days to install ... basically, same time the cable company is installing its stuff

 

Scott. If you are traying to stay away from all Dish subscribers, Brighthouse will probably be the best you can do. Yeah they might have been asses, but you cant blame the entire company based on one bad employee. Also, how often do you plan to have to call them for anythign else??

Trya gain with srping like Eddie said, but other that that you are out of Good choices.

 

I can get you up to 4 DirecTV receivers free with free installation if you're interested. I've had DTV for over 8 years now and will never go back to TimeWarner. I use them for internet. That's all they're good for. You might try AOL or Earthlink. They're both the same company as TimeWarner and use the same network but Earthlink used to be cheaper years ago. Don't know if they still are or not. FYI - my DTV system has never been connected to a phone line. I have to order PayPerView over the internet if I want it. But I never do. Big deal.

 

Trust me, brighthouse is worth the wait. Weird that you had problems with them, I've never once had a single problem and I've had TW/Brighthouse for the last 5 1/2 years or so. Roadrunner is fast as hell, WAY faster than DSL (I average 350+ KB/s download speeds), and personally I don't like the satellite TV service (I use brighthouse HDTV service, its good stuff). Anyway stick it out and try one more time, it WILL be worth it.

Edit: the reason I don't like the Satellite service is my parents had DirecTV for a long time and my boss has Dish Network and both cut out whenever its a little rainy, the menus take a LOT longer to traverse (it's like they're laggy) and the layout is much worse IMO.

 

Call Brighthouse again, speak to someone else.. Be nice and explain the situation and your discontent in a civil manner, and they will probably take care of you.. They have done well for me in the past.

 

DSL requires a free pair on a landline. DSL also is limited to the distance between your NID and the CO...the farther it is, the lower your bandwidth unless your ISP is using repeaters. Unless you need a static IP I'd give Brighthouse another chance.

However, Roadrunner effectively has everyone dumping into a large local central hub in your area. As they add nodes (i.e., roadrunner connections), your average bandwidth per node will become smaller as the number of simultaneous users on the hub increases.

We've got ~45 Roadrunner business accounts at work, another ~40 DSL accounts from various providers, approximately another 40 frame relay sites (switching to DSL this month), about a dozen fractional T-1's, and about 10 full T-1's. Overall the Roadrunner service seems quicker to troubleshoot and repair than the DSL. Having to wait for the LEC to dispatch a field tech to the CO is a pain in the ***.

I signed up through Earthlink, who was offering Roadrunner for $29.95/mo for the first 6 months, thereafter it goes up to ~$40/mo. They'll be offering VoIP in September for ~$40/mo. But I hear they're only reselling Vonage's service - and Vonage is $30/mo for the same service, or Lingo $20/mo for the same VoIP service.

Plus, if you get a decent coaxial splitter, you get the basic ~70 channel lineup across the same feed. Only for evaluation purposes, of course.

I don't have any specific contacts in the residential side, but I do deal with their customer service manager, field service manager, and once in a great while their boss (he's either a VP or President). If you have a couple of bad experience's, feel free to PM me your your service address and preferably a work order number and I'll speak with the CSM on your behalf. I don't like to give out their numbers without their permission. If you would like someone to call you at that time, I can pass along your phone number to one of my contacts.

HTH,

Jim

 

Jim. Do you know why sometimes spliting the lines works, and sometimes it doenst receive any channels. Thats how I had it when I lived at home. and ever since I left it wont work here at my apartment, or at my house with the same set up and spliter.

I know there are 2 kinds (that I know of), the ones that increase the Frequensy,and those that lower it. I'm not sure which was the better.

 

First, which feeds are you trying to split? Only cable, cable & Roadrunner, etc?

Different splitters cover different frequency ranges. I've had success using a Radio Shack P/N 15-2582 (5-1100Hz version). Some also boost the signal to account for the loss incurred by splitting the signal.

If you're getting a poor signal, I'd try one which attenuates the signal +3dB. Do you know if the coaxial cable from your wall outlets back to the demarc box are home runs (i.e., dedicated separate runs of cable)? If you have more outlets than actual cables coming into the demarc, it's being split already somewhere in your walls.

All of mine are homeruns, which improves my signal - but makes it inconvenient when the Roadrunner and TV are in separate rooms.

If you can test the same equipment at the old house, that'd be a good litmus test. Perhaps Brighthouse has changed something in their system since then causing your splitter equipment to become incompatible.

 

I only have Road Runner service, and at my moms house it was the only wire that came in for that. I had a spliter that dropped it (-3dB) and from there one into my cable modem and the otehr to my TV and the basic channels were clear. When I left the cables were still the same and 3 days later I hooked up a TV for her since my room became an office, and it didnt work.

At my apartment, there is no telling how the wires and spliters are because the guy that installed the internet said he had a very hard time because someone had messed with all that stuff. The apartment has 3 Coaxial outlets, and one is in my room conected to the modem. The only room that can get cable is my room mates.

I was gonna buy a spliter for my room just to see if I could get it. I was wonderign if I should go witht he +3 or -3 spliter. I'm not too sure on how that works. I remember hearing about how the lower the signal the better it is for the internet. But thats just somethign that was unclear.

 

Bellsouth DSL is pretty good...and we have The Dish Network....we couldn't stand using TimeWarner anymore plus that whole company might be going down pretty damn soon..

 

TimeWarner is already gone, Brighthouse bought their central florida service out awhile ago.

Edit: I didn't even notice a hiccup in service during the changeover either.