A friend of mine had a disturbing dealer experience and in my opinion got totally screwed, they didn't even use vaseline! The story starts with him purchasing two brand new 1T duaramax duallies from this dealer. He then takes them to a shop to have full exhaust and a Edge Juice boxes installed. One of the things installed was a gage pod on the drivers side. When the installer installed the pod he inadvertantly drilled through a small wire harness, nothing major. All that happened was that temperature reading had stopped working in the inside rearview mirror.

He calls me and askes my opinion, I in turn call my GM contact and ask his opinion. My contact tells me that they have had a rash of mirrors going bad so my advice was to take it to the dealer and have it repaired under warranty. The dealer gets it and it takes two days to find the problem. And they charged him 7.5 HOURS of labor time @ $80/hour And then has the gall to charge him for several units of tape, heat shrink and solder!

He askes me to call the service manager which I did. Before I did I checked in the GM Manual to see where the damage occured and how it was wired. The wire harness runs from the rear view mirror, across the top of the headliner and down the drivers side piller moulding where it terminates at the junction block at left side of the dash. This junction block is easily accessible via a trap door on the left side of the dash. Mind you this harness is easily removed in its entireity in less than 10 minutes! The damn thing is only 5 feet long and is about as big around as your pinky!

I called the guy to see what he had to say about justifying this labor time. Common sense would tell you that:

A: There was work done to the truck and the problem started immediately after that

B: The work was done at the pillar

C: Gee you idiot the wire harness runs down that pillar

His explanation was that he looked at that wire and could not see any damage, his guy said that he didn't find it until he unwrapped the tape from the harness. And he says it worked when he bypassed it at the junction block to the mirror. That tells me that the problem was between the junction block and the mirror. Plain old common sense would tell me to look at where the work was done. I would have agreed to maybe 3 hours at tops but no way in hell 7.5 hours.

So if any of you need dealer work in Gresham Oregon, I would watch out for these guys: Murray Chevrolet

And you wonder why people distrust dealers or for that matter the whole automotive repair industry. In my shop I wouldn't have the ***** to charge someone that much to repair an open circuit. Even if it took me 7.5 hours because that would mean I didn't know what the hell I was doing in the first place! Sorry for the rant and raving but I had to vent!

 

Now that's a good beginning to a bad rep.

 

If they screwed up you shouldn't have to pay a penny, I'd be more bad that they drilled my stock harness!

 

You should've told them that you're a part of a large GM Community here in Oregon and if they dont fix it you will spread the word. That aughta scare em straight lol