How has your internet service been since it switched from ATT to Comcast?

My Comcast internet service has been real crappy. The price went up and the service has been junk.. I'm seriously thinking of switching to DSL. I was fairly happy with ATT cable, but this Comcast just plain blows........ Unreliable, slower than before

Is anyone else experiencing this?

Mike

 

there tech support ppl are literally 50 ft away from me

 

Can you give them the big finger for me.

So far this month I've had 4 days of interupted service. At 45.00/month I should start adding this up. This is just so far this month, we still have 11 days left in this period. At this rate I'll be having 6 days of no service.

I wonder what they would do if I sent THEM an itemized bill that looked something like this:

Interupted service @ $1.50/per event x 6 = $9.00
Interuption of service tax = 1.00/per event x 6 = $6.00
Loss of communication fee 2.00/per event x 6 = $12.00
More than 8 hours of lost service at one time fee 5.00 x 2 = $10.00
Itemized monthly billing fee = 4.00

Total refund due this month = $41.00

There, that about sums it up. That is about what Comcasts service is worth! About 4.00/month.......

Mike

 

I got the change over. Service (speed wise) has been fine. Run a network of two computers in my basement and it hauls. I know friend who have switched over to the Yahoo DSL and love it. BTW I pay $42 a month with my own modem. I think If they up it on me Im going to the Yahoo DSL. COMCAST customer service Sucks though I will agree. Got landscaping done and they cut the line. Called and they told me they were having techincal issues. DUH!!!

 

it aint as easy as you think
there busy take non stop calls thru there entire shift
sometimes issues arent reported for a while
PLus the ppl across the hall arent there level one agents there higher up. As to the refund they wont give u it, either will any other internet provider b/c its in the user agreement

 

hahaha yeah they are literalkly 50 feet away from me aswell considering I work in the same building with them.

 

haha ur more then 50 ft away there right across the hall i can see em from here

 

LOL,,, I don't care if it's easy or not. Other ISP's don't seem to have a problem with it. I didn't have that many problems before Comcast took over..... ??? Its seems to be a logistics issue to me. All the equipment is the same so what is the problem???

I wasn't really going to send them that statement, but if everyone that had problems would voice their oppinion in the form of written letters, maybe their service would improve instead of just hiking the price.

I was mainly just curious if others were having the same problems with them. Either way, if I don't notice a HUGE improvement over the next month or two, I'm ditching Comcast. Even their TV cable service sucks since they bought out ATT.

Mike

 

yeah it should be running the same as it did before
thats kinda messed up
everything stayed the same here anyways, they use to be ATT&T and not are Comcast so it seems as if everyone is the same

 

If you push hard enough and/or there is a real issue, you can get up to a weeks worth refund.. You really have to ask the right questions and nicely try to get a refund.. I've gotten two from ATT.. My coworker has gotten one from Comcast.


Actually, a few weeks ago I had really crappy cable modem service too for about two weeks from Comcast. I was about to call them, but it seems to have fixed itself.. I remember a year ago ATT had an outage too.. so so far the score is even (although ATT was a bit more proactive in telling me)




Cable is generally faster per than DSL, at least around me.. 2.2 MBits down, 256k up for cable.. DSL (although Verizon seems to be hiding their specs) is about 768 down 128k up.. If you do alot of downloading, the speed difference is pretty noticable. 25 seconds for a 1 meg file? how about a couple of seconds (from a good site)

Hmm, but then again Cable is about $50 and dsl is about $30-35..


Tehcnically you can get slow down over cable when everyone in your neighborhood is using it, but I don't think that happens anymore.. At least I haven't seen it.. Don't forget there are "busy' times on the internet in general..

 

my DSL is 1.5 down & for $50 I can have 2.5 down, right now its 300 up & I can get 600 up for $50.

 

As long as you are near a Telus box, DSL is more consistent, more secure and easier to "maintain". Cable has its peaks and valleys - you are usually sharing a line with several other users and therefore succumb to the "busy" times, not to mention hackers/viruses. The cable modem itself is reported to have a lower shelf-life than its DSL counterpart.

DSL

 

Hey Mike I use comcast all day for the VPN and it has been down but so have ALOT of big networks updating security patches and antivirus. One day it was horrible if I had cable connection I couldn't VPN VERY frustrating.

I had DSL before and spent a crazy amount of time with Customer service and a Crazier amount of time on hold were talking like 10-15 hours total. Got to the point where I would leave the phone and make dinner and watch a movie....

 

Well I have always experienced the peaks and valleys of cable, but lately it's either not working at all, or slow as hell with no email.....

I live in a condo complex and all the units in one building are all "daisy chained" together on the same line. But, I've been using the same line for over a year now and have never experienced such poor internet service as the last 3 months or so. It's just really aggravating to be spending nearly 50/month for crap service.

Ken, I remember when ATT was experiencing their problems too, but like you said, they were much more pro-active with letting their customers know about it. They also fixed the problems and moved on. It seems like Comcast could give a **** about their customers IMHO......

It's just a frustrating situation. I'm calling tonight to see what's up. If I don't the get the response I need/want, I'm going to consider another alternative.

Mike

 

Since I am a former employee of AT&T Broadband (Comcast now) who worked in the Highspeed Data dept in guess which town -- Vancouver and 60% of my friends still work there, I can give you a little insight on things you might not be able to find out otherwise.

I was in the Vancouver head-end before and during the switchover from @Home to AT&T's internal network a couple years ago. My buddy and I were chosen to be the field technicians who got to assist with various things mainly becuase A. we knew wtf we were doing and B. we were willing to stay up till 4am at work. Back then they were having issues with packet loss, sometimes as high as 20%. I actually pointed to the fiber bridge that I was convinced was the problem and the on call engineer agreed with me. It took them 2 weeks on the other end to "find" this same problem that we told them about and rectify it. This involved taking a small adapter (about the size of a PCMCIA card) and replacing it with the spare that was sitting right below it. We had to have "permission" from @Home to do that. They also had us replace a couple of the ethernet adapters that went from the uBR's (cable-> ethernet routers) to the main switch which weren't able to handle the traffic. We were sure glad when AT&T ditched @Home.

Anyways, I won't bore you with more stories of corporate ineptitude. Let's just say it didn't change too much under AT&T's control. Now those same routers are way overloaded, most have been switched out to higher capacity units but one is still in place. Your node, as well as mine are probably still attached to that uBR. I see random packet loss that comes and goes and lately we drop connection for an hour or two at a time. I pull up the diagnostics page on the modem I'm connected to once it reconnects to the network and see that all of the signal levels are where they are supposed to be. That's my only explanation for it. I've verfied with people who still work there that my node is attached to the old router, so all I can do is wait for them to switch the blasted thing out. Mind you if you call to the help center and start talking about overloaded uBRs and such you'll probably get a confused silence on the other end. Thought you might like to know a little about what's going on backstage though.




PS: While switching service is an alternative, cable kicks the crap out of anything our sucky phone system in Vancouver can deliver. The cable plant itself in Vancouver is pretty bulletproof and wont suffer from the rumored bog-downs of multiple user load. Now is they could just get the end of our network up to par... I'm also not a big fan of PPPOE.

PPS: Comcast's email servers suck, bottom line. Deal with it.