I just bought my 2001 F-250 from them on the 25th of June. I was working with Larry Swanson - the salesman, and we worked out a deal that we were both happy with.

Less then 24 hours later, I had an Airbag light on my dash flashing at me. I called Larry and let him know that I was worried about that light flashing at me. I told him I was busy that week (I was going out of town, and I was selling my Camaro). I let him know I had an appointment with the local Ford dealer on Monday July 2nd (his lot is over an hour away from me). He said to find out what was wrong with the truck and they would try and help cover the costs.

Total costs: $387.00.

It needed the passenger side air bag senor, and the clock chain on the driver side (I think it was something call clock chain??).

I called Larry, and let him know the cost, and the name & number of the Ford dealer doing the work. He said he would let me know about coving the costs.

Blah blah blah, he called me today to say that they can't cover the Airbag light/repair because it wasn't doing it when it went off the lot. I think it's a bunch of Bullsh*t. I am not bitching about anything else with the truck. I know I bought it "AS-IS". I am 100% fine with some of the other things not perfect with the truck (because the price reflects that). I am only worried about the safety features.

Am I wrong to bitch about this? I don't think so. It was less then 24 hours when this happened.

If you want, call Larry in Used Cars and ask why he won't help Milo out. 1-877-551-6793. I would have been happy if they would have just gave $100 bucks - something to show he would keep his word.

Now - F them. Stay away from FoxGM.
They are located in Comstock Park Mi.

 

Unfortunantly bro on a as-is car, if something isnt figured out before it leaves the lot, and a due bill isnt written up stating you need to have something checked out, your basically SOL. Buyer beware on as-is stuff, always drive it overnight, or have your 3rd party mechanic look at it, unless you trust your dealer 100%.

FYI- Im a manager at a Chevrolet Store

 

I'm fine with the other stuff "AS-IS". I brought it up as because it's a huge issue to not have your airbag working. Since it was less then 24 hours, and it passed their "Service Inspection", and since they would see what they could to help me out, I'm pissed.

I've sold car's "AS-IS". I've bought other cars "AS-IS", but something from a dealer that happens 24 hours later is something I think is a bunch of crap. It's not like I was asking for the world, and he did say he would try and help me out with that.....

 

I understand Im just being honest with ya, I dont know how they do business so Im just stating protocol from a dealer on a as-is purchase. Dealers dont inspect as-is vehicles either, they do a safety inspection which they go through and make sure tires are ok, windsheild, seatbelts funtioning, etc. its a very broad "inspection" if you want to even call it that, its more like a once over to make sure you can drive it home, thats why usually they are real cheap or at least ours are. A mistake a salesperson can easily do is tell a customer that an as-is vehicle has been through inspections, etc. because then they are confirming the vehicle has been gone through, giving the customer the feeling that the vehicle is good to go, this has happened in the past and the salesperson ended up being responsible for the repairs, of course the manager is going to be the one that will essentially give the ok, then charge the salesperson for the repair order. Of course if the managers dont care about the customer, then they will tell you tough luck. Good luck

 

I understand. I do. He was all nice until I told them the total of the repair. It's not it was a surprise to this guy. I called him when it happened. I told him when I could have it looked it, and he was fine all buddy buddy with me.

I called today to let him know the total, and blew me off said that he can't do anything "Because they sold the truck at such a great deal". I left him a VM that I was pissed, and couldn't believe that they wouldn't offer anything and would ruin a good deal up until that point. I let him know I thought it was a bunch of sh*t. He lead me on saying he would do what he could to help me, that is what pisses me off the most.

 

I hear ya bro, sounds like he needed to be more honest and willing to work with you to keep you coming back, unfortunantly their are a few of these types around that give us guys that dont play games in the car business a bad name. Personally I know we would have worked out something with you to at least be fair so you would give us a chance to earn your business next time, thats what its all about nowdays!

 

Yep, like I said we put it on a due bill in writing and we both sign it. That way if their was an issue after the fact we both agreed to do certain things to the vehicle upon delivery and if it wasnt written then its pretty much up to you, and also your comfortable with that because we discussed and agreed on the terms we both thought were fair.

I agree with Rob, get rid of a Camaro for a used F250!?? ouch

 

I sold my other truck as well.

 

HELLO, you are dealing with a used car salesman, AKA scum of the earth. You might have had better luck if you had the truck serviced where you bought it. Basically, buy it as cheap as you can, because something that old is all yours to worry about once you get it off the lot.

 

wow scum of the earth, nice.

 

I wouldn't go as far as "Scum of the Earth".

He did cut me a check for half of the repair bill, and I am more then happy with that.

 

If they hit you up a doc fee on the deal, they were just giving that back to you. If you didnt give them a doc fee and they covered half of the repair, consider yourself very lucky, since they didnt have to give you anything.

 

hey milo, you should delete the thread if your satisfied. if you still feel like the title says, then leave it, but if youve changed your mind, then delete the thread. all everyone see is the title if they dont read it.

chris

PS, they are not scum of the earth. just people trying to make a living like you and I. some are crooked, sure, but most are very nice people. atleast the ones Ive known/know. they are not car people, they have no idea (for the most part) what an alternator is. they just see that they bought X vehicle for X price, and they'll make X proffit if they sell it for this new Y price. thats it. it would be different if that salesman KNEW that was goin to happen imediatly, and sold it to you anyways.

 

Chris,

I wanted to leave it for a bit so they could see that I posted I was happy with the outcome. I didn't want Google to cache just the bad part, I wanted to make sure that if they search for their name, they would see I was happy with them.

I know they buy cars lower, and sell for profit. No problem with that. I just don't like being lied too. If you say you are going to help me fix an issue, then you had better stick to your word. That is what I hated.

 

true.