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This is how Bret at BRE treats his customers...

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Old Oct 10, 2005 | 01:29 AM
  #1  
Kreinmc's Avatar
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This is how Bret at BRE treats his customers...

Moderators, please do not lock this thread as this post is important to potential future customers of BRE. My adventure with Bret started when I ordered a cam kit from Bret at BRE. Bret set me up with a cam that had way too much lift for the springs that he sent me. I felt the springs were inadequate for their job because the cam had .08 more lift than the springs were rated too and this would be my daily driver. I requested that he refund me for the cam and I would send it back to me. He refused at first, but eventually did allow me to send the cam back. I ended up keeping some of the parts and eventually used them and ran into the current problem. You can read the entire conversation and form your own opinion on the matter. I personally feel that Bret handled this the wrong way and that he should realize he made a mistake, reimburse me the 30 bucks and I will send the seals back to him. I know a lot of people deal with this guy and I don't think that anyone should be treated this way. He left me no choice, but to allow everyone on this board to see our conversations.



Quote:
Originally Posted by Kreinmc
I am putting the springs on the car now and it appears that you sent me the wrong valve seals. You sent me 503-16 seals and they do not even come close to fitting. I have a broken seal sitting on one of my valve right now! What should I do about this? I am now in a dilemma because my car is all apart!

Quote:
Originally Posted by SStrokerAce
The seals arent going to fit if you don't cut the guides to make them fit. They are a 11/32 seal which is what the stock valve size is... I cant take back broken parts. Your best bet is to get some GM seals 460483 or check out a local engine shop and they should have some that will work.

Quote:
Originally Posted by Kreinmc
I ended up buying some new seals from autozone. Only 1 seal is broken and it really is not my fault. Why would you send me seals that do not fit? You did not tell me that I would have to modify the guides to make them fit and you knew the heads were not going to come off. Your error just cost me atleast 25 bucks if you are not going to give me a refund for the seals!

Quote:
Originally Posted by Kreinmc
Bret, you sent me the wrong parts and I suggest you give me a refund to avoid any further complications. Send $30.00 to Kreinmc@aol.com via paypal and I will ship these seals back to you. I did not order these seals and they were never any use to me as you knew that my heads were not going to come off of the car. I have saved every message between us and believe me, you do not want to mess around with me anymore.

Quote:
Originally Posted by SStrokerAce
1. You broke the seals because you didn't know what you were doing. I don't refund or take back parts that are broken. PERIOD end of story.

2. I told you before when you wanted to return the cam to return everything, you didn't want to do that BUT I told you then that I'm done dealing with you on everything. If you didn't pull that crap before then I would have told you how to do this, but you know more than me on this valvetrain stuff. I would have also been willing to help you or work with you on this, but then again you wanted to run this the hard way. Call up Comp and ask if they will allow you to return the broken parts, they don't either.

Are you trying to threaten me? YOU BROKE PARTS and now you are blaming that on me, suck it up and be a man for a change and take responseablity that you screwed up. Go back and read where I told you that we are done after the cam gets back here. Period.

Have a nice day.

Quote:
Originally Posted by Kreinmc
The valve seal broke because you sent me the wrong friggin seals! How the hell am I supposed to know if they are the right seals? It is apparent that you meant to send me these seals and that you now realize that you made a mistake and want to turn this around on me. Maybe you should suck it up, be a man and take responsibility for your error. Apparently I do know more than you on this valvetrain stuff because I wouldn't sell anyone those valve seals. What were you going to show me how to do? The friggin valves do not fit over the valve or the guide!!! Send me my 30 bucks now!

Quote:
Originally Posted by Kreinmc
No. Do what you must but if you threaten me again the Maricopa County Sheriff and DA will hear from me. I don't deal with this kiddie ****.

As I told you before, I'm done dealing with you anymore. Don't contact me anymore or I will consider it harrasment.
Old Oct 10, 2005 | 01:47 AM
  #2  
Jon A's Avatar
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From: Mukilteo, WA
Re: This is how Bret at BRE treats his customers...

Originally Posted by Kreinmc
Bret set me up with a cam that had way too much lift for the springs that he sent me. I felt the springs were inadequate for their job because the cam had .08 more lift than the springs were rated too and this would be my daily driver.
I find that difficult to believe. Did you break a spring? Experience valve float? What?
Bret, you sent me the wrong parts and I suggest you give me a refund to avoid any further complications. Send $30.00 to Kreinmc@aol.com via paypal
Had you told him your valve guide diameter beforehand? Anyway, seems like a lot of hubub over $30.

Old Oct 10, 2005 | 01:57 AM
  #3  
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Re: This is how Bret at BRE treats his customers...

Originally Posted by Jon A
I find that difficult to believe. Did you break a spring? Experience valve float? What?

Had you told him your valve guide diameter beforehand? Anyway, seems like a lot of hubub over $30.


No, I could not trust that the springs would be able to handle the cam that was recommended to me. This car is my daily driver and sees 20k per year. There is no way that the spring he recommended would last very long or even at all with the cam that was supplied. I was not going to risk my motor to run the lame setup he gave me. He knew of the valve guide diameter because the plan was to run 100% stock heads on the car and that is what the cam was designed for. He knew the heads would not even come off of the car.
Old Oct 10, 2005 | 02:45 AM
  #4  
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Re: This is how Bret at BRE treats his customers...

So he sent you the wrong item, you used it, had problems, now youre upset with him for giving you the wrong stuff in the first place when you knew it was wrong? Mabey I read it wrong but that's what I gathered.
Old Oct 10, 2005 | 02:57 AM
  #5  
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Re: This is how Bret at BRE treats his customers...

umm tear the head off to change the valve guide seals? you realize you can do it with the head on, its easy!! but you should have known they where wrong the second you pulled an old one off and looked at it then looked at the new one. how big of a cam did you try cramming in your daily driver? a daily driver realy shouldnt get any bigger than a 224/230 expecialy when you put on 20k a year!! flat out this is alot of hoowey over 30 bucks!!
Old Oct 10, 2005 | 03:27 AM
  #6  
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Re: This is how Bret at BRE treats his customers...

Originally Posted by Kreinmc
Quote:
Originally Posted by SStrokerAce
The seals arent going to fit if you don't cut the guides to make them fit. They are a 11/32 seal which is what the stock valve size is... I cant take back broken parts. Your best bet is to get some GM seals 460483 or check out a local engine shop and they should have some that will work.

Quote:
Originally Posted by Kreinmc
I ended up buying some new seals from autozone. Only 1 seal is broken and it really is not my fault. Why would you send me seals that do not fit? You did not tell me that I would have to modify the guides to make them fit and you knew the heads were not going to come off. Your error just cost me atleast 25 bucks if you are not going to give me a refund for the seals!
This is what happens when go-fast parts are avalible to any idiot with a credit card, no matter if they dont know their *** from a hole the ground.

ANY AFTERMARKET PART YOU BUY WILL ALWAYS SAY OR BE IMPLIED THAT IT IS THE RESPONSIBILITY OF THE INSTALLING MECHANIC TO VERIFY COMPONENTS WILL WORK TOGETHER.

Just because you don't know what you are doing does not mean that you should get your money back, that comp teflon seal is for a .530" guide boss, the stockers are .557" so you got the wrong part and couldn't figure it out, suck it up and deal, don't be a crybaby. From what I saw, you didn't want to send ALL the parts back...then you got into trouble. Teflon seals are not simple to install.

This is why I don't do buisiness with people over the internet, it's way to easy to get your reputation trashed by an idiot with a grudge.

BTW: It's very easy to warp things your way on the internet, missing sentences, etc...so everything you read should be taken with a grain of salt.

Last edited by MachinistOne; Oct 10, 2005 at 03:31 AM.
Old Oct 10, 2005 | 03:37 AM
  #7  
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Re: This is how Bret at BRE treats his customers...

Originally Posted by Kreinmc
918 springs for .610 lift and help with install height
I have comp 918 beehives and I am trying to set them up to hold .610 lift. Retainers are 787-16 and I have .050 locks. I have been told I need to set them up at a 1.75 installed height. I am using a barrel spin type micrometer from comp and really do not know how to use it. Also how long will these springs last on my daily driver when the springs are only recommended for a max lift of .600?

Thanks
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AKA Kremlin
1996 Bright Red WS6 6spd-Bone stock 14.2@99.6. 78.6mph 1/8 RW 3680#
Best so far with Scorpion 1.7rr's and Cutout 13.78@103.6 2.24 60' 1/8 9.0@83.3mph
Dyno #'s with additions of Jet Hot LT's 313.66rwhp and 334.18rwtq SAE Corrected

A few ugly pics of my cars

This was posted by you earlier.... so the .080" spec you stated was a lie...
Old Oct 10, 2005 | 03:39 AM
  #8  
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Re: This is how Bret at BRE treats his customers...

Originally Posted by Kreinmc
BRE Cam, CSR EWP, Comp Timing set, 10308 spring kit ALL NIB. Used 1.7 Scorpion RR's
All parts for LT1...

NIB BRE Custom Grind billet cam=$310 shipped
NIB Comp double roller timing set=$65 shipped
NIB CSR EWP=$160 shipped
NIB 10308 spring kit good to .600 lift=$145 shipped
Used 1.7 Scorpion RR's 10k miles=$170 shipped

PM me if you have any specific questions. The cam's duration is medium and has fairly high lift.
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AKA Kremlin
1996 Bright Red WS6 6spd-Bone stock 14.2@99.6. 78.6mph 1/8 RW 3680#
Best so far with Scorpion 1.7rr's and Cutout 13.78@103.6 2.24 60' 1/8 9.0@83.3mph
Dyno #'s with additions of Jet Hot LT's 313.66rwhp and 334.18rwtq SAE Corrected

A few ugly pics of my cars
Why did you try to sell these parts earlier? You were trying to use 1.7 ratio rockers?
Old Oct 10, 2005 | 03:57 AM
  #9  
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Re: This is how Bret at BRE treats his customers...

Originally Posted by Kreinmc
918 springs for .610 lift and help with install height
I have comp 918 beehives and I am trying to set them up to hold .610 lift. Retainers are 787-16 and I have .050 locks. I have been told I need to set them up at a 1.75 installed height. I am using a barrel spin type micrometer from comp and really do not know how to use it. Also how long will these springs last on my daily driver when the springs are only recommended for a max lift of .600?

Thanks
__________________
AKA Kremlin
1996 Bright Red WS6 6spd-Bone stock 14.2@99.6. 78.6mph 1/8 RW 3680#
Best so far with Scorpion 1.7rr's and Cutout 13.78@103.6 2.24 60' 1/8 9.0@83.3mph
Dyno #'s with additions of Jet Hot LT's 313.66rwhp and 334.18rwtq SAE Corrected

A few ugly pics of my cars
I'm confused - there are so many previous posts by you about different valvetrain components you are trying, what exactly did you try to put together...
Old Oct 10, 2005 | 04:16 AM
  #10  
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Re: This is how Bret at BRE treats his customers...

918's with .610" lift? Maybe you should have actually tried it. You would have liked it....
Old Oct 10, 2005 | 05:10 AM
  #11  
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Re: This is how Bret at BRE treats his customers...

To the originator of this thread/moderator: Please delete or move this thread out of the LT1/LT4 Engine Tech.

This forum is, and can remain, a great source of technical information - but the drama in here lately is getting old.
Old Oct 10, 2005 | 05:59 AM
  #12  
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Re: This is how Bret at BRE treats his customers...

.610 lift in a daily driver!! holy jesus son!! your the kinda person that thinks they can have a 500hp monster and last 100,000 miles arent ya. reality check if you build it it will break!! even a fully forged motor will only last so long. i applaud your effort to make a very fast car but you need to take into consideration what job duties your car must perform.
Old Oct 10, 2005 | 06:02 AM
  #13  
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Re: This is how Bret at BRE treats his customers...

The thread starter is a liar. I have dealt with Bret numerous times and one of these times was the period where he was dealing with you. He returned the money to you and took the cam back because you didn't feel it was "custom" enough, and that you thought that you know more about designing a cam.... Hmmmm, my cam..as well as many others has more than .600"lift, and runs 918's.....Oh my Gosh Kreinmc...what should I do! lol. I am sure there is more to this if Bret told you previous to this that he would no longer do business with you.

Bret is very polite to all his customers, and potential customers...he is usually at work building an engine when someone calls, and he takes time away from that to answer everyones questions. I'll bet those aren't all the e-mails between you and him, just the ones you would like us to see...after you made a mistake. Here's lesson for life....Sometimes we make mistakes, and those mistakes will cost us money. Be glad it was only $30, and get over it.
Old Oct 10, 2005 | 06:42 AM
  #14  
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Re: This is how Bret at BRE treats his customers...

Yea, you definitely have some growing up to do. All this over a set of seals? Come on. Go trash talk people somewhere else, we don't need this crap in here.
Old Oct 10, 2005 | 07:05 AM
  #15  
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Re: This is how Bret at BRE treats his customers...

In case it's not obvious to you yet, you have learned a valuable lesson cheap. High performance stuff is not "plug-n-play". When you are learning about it, you will make mistakes, get the wrong parts, break a few things, etc. That is your fault, not Bret's. I'm willing to bet that the springs and cam would have worked together fine if setup properly. Your deciding that because the spec called for 0.600" max lift and your lift was 0.008" more is meaningless as you obviously don't undestand how the spring manufacturer comes up with those numbers.

I think you have some maturing to do.

Rich



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