Often times we share the bad experiences we have with companies and the good ones go unnoticed.

Last night I went online to BiondoRacing.com to order a pocket practice tree for my uncle for Christmas. Biondo was $5.00 less than Jegs and I'm not really into the name "JEGS" being plastered all over it. I would prefer to support the little guy anyway.

Here's the email chain I had with Sal Biondo this morning:

Tis the season.

 

I use a Biondo line lock. It's clean, simple, has no brand name anywhere on it and it was a lot cheaper than any of the other big brand name lock locks available. I don't need some billet aluminum line lock with a big brand name plasterd down the side of it.

I still buy other stuff with brand names. It depends on the quality of the part I'm after and the availability. If I was after a hand held practice tree and needed it asap, I'd probably get the one with the big Jegs name on it. If I was willing to wait to save a few bucks, getting an unlabled one would be just fine.

I'm currently after some new floats for my carbs. BG and Holley offer them seperately. Moroso has them in kits for half the price but it might take a few weeks to arrive. I'm in no rush so I ordered the Moroso ones. I think the local speed shop had the Holley floats in stock.

 

I too have a Biondo line lock kit - good job sticking with the company. Great to see that he's honest, offering up the info that another company sells a similar product.

 

I'll add some lounge-worthy content to this post...

I work in the brokerage "side" (middle, maybe?) of sales. Initially, people do not like the idea of paying more money for anything. Most believe that any person in the middle is taking money from their pockets. The problem is that there is no value associated with a middleman. However, once you give them updates on their products, general market trend, inside info on all different sellers, they start to understand that for a small fee they can worry about the customer side of their business, not the seller.

Manufactures build things. They don't concentrate on finding knowledgable crew that are customer intensive. Jegs/Summit sell so many different parts for everything, that (to them) there is not much to gain by gaining intimate relationships with mail order/e-commerce customers.

In this case, he was actually cheaper. Whether you bought directly from him because he was cheaper in unclear, but regardless, you received service. That's worth paying a % to the retailer. If its the same price or cheaper, bonus!

Ryan