Chevrolet scored higher than both Honda and Toyota!

Are some customer attitudes finally starting to swing?

 

I doubt it Everyone willl still say Toyota makes a longer lasting car...

 

Even my jaw just dropped in disbelief. What the heck happened?

Saturn hasn't really changed their models in years except for Ion, Vue, and that midsized LS-whatever.....

 

Well, keep in mind this is Customer Satisfaction , not really 'quality' of any sorts... Saturn has always been very very high in Customer Satisfaction.



BUT... The low scores of Honda and Toyota really strike me.

 

Toyota may be starting to suffer from "we're-too-good-itis." Once they start believing their own BS, it happens to everyone.

Good deal. Sic 'em, GM!

 

GM is on the rise, and the imports are on the decline according to this survey. I like this a whole lot. Though I personally don't put much concern in a JD Power survey or any for that matter, it's nice to know other people who go word for word what magazines say will be seeing GM products amongst the top. This is a very good thing indeed.

 

This doesn't have anything to do with the car itself, but rather with service.

I have noticed a huge improvement in the level of service from GM dealerships, especially service departments, in the last few years. Weed out of few of the old-school dumbass salesmen and things would be even better.

On the other hand, I can say that our experience with the local Honda service department has been only so-so. I've heard similar and worse things from fellow Honda owners.

Honestly, I think that the level of service after the sale is damn important, and it surprises me how many jerks are allowed to work at dealerships.

 

Its good news for GM and the doemstic brands to finally get some data to support their claims of being toe-toe with the best Japanese automakers.

Now they need to start telling people!