I'm done with Sears. - Page 2

Tokuzumi · 02-07-2012, 09:03 AM

I don't shop at sears...but their parking lot is very useful, as they always have available parking.

This ad is not displayed to registered members.
Register your free account today and become a member on CamaroZ28.com!

ulakovic22 · 02-07-2012, 09:54 AM

Quote:

Originally Posted by JakeRobb

Why don't companies call when you miss a payment?

One phone call would save so much hassle...

It costs too much for one.

Since when is it the CC companies responsibility to make sure you pay your bills?

Chrome383Z · 02-07-2012, 11:40 AM

Quote:

Originally Posted by ulakovic22

It costs too much for one.

Since when is it the CC companies responsibility to make sure you pay your bills?

I paid it off. Roughly $3,000 over about 6 months.

Then they hit me with a residual interest charge. If you are going to charge residual interest then they better damn well make several attempts to contact even send a paper statment if you have online billing.

I have about 10-15 different credit cards, and Sears is the only one I know that charges residual interest.

Quote:

Consumer Action, a consumer rights group, conducts a yearly credit card survey and found that five of 22 credit card issuers surveyed charge residual interest, and the group believes that others do as well. The survey identified American Express, Capital One, Citi, Town North Bank and Wells Fargo as definitely having done so...

Read more: ABCs of credit card residual interest
Compare credit cards here - CreditCards.com

ulakovic22 · 02-07-2012, 04:29 PM

Not to be rude or anything, but if you opt out of paper stmts because you bank online then you should check your account online. If you are going to have online stmts then you should make sure your e-mail address is up to date so your stmts get to you. If you are going to "pay off" a credit card then there typically is a pay it off amount that takes the daily compounded interest into account.

Regardless of all that, I understand where you're coming from and so do most CC companies so all you have to do is call Citi and get it taken care of. If a rep won't do it for you, the names I gave you are the CS operational managers for the sites listed and they will take care of you. It's just good business. If you should make it to one of them, they will be upset that it wasn't taken care of before it got to them and they will piss in someone's Wheaties for you.

Also, what are you doing with 10-15 credit cards? That's A LOT!

JakeRobb · 02-08-2012, 01:38 PM

Quote:

Originally Posted by Z28x

Missed payment fees is one of their largest sources of profit.

Quote:

Originally Posted by ulakovic22

It costs too much for one.

Since when is it the CC companies responsibility to make sure you pay your bills?

You guys missed the point.

They send you a bill, either paper or electronic. If, for whatever reason, that bill gets lost and you don't pay it, great, you screwed up and they get to charge you a late fee. I'm not complaining about that.

What I'm complaining about is that 60 days later, with no further communication attempts from the creditor, they get to ding your credit. I think a phone call is warranted. Not only do they get to collect the late fee, they'd get to collect the money you owe them, and sooner! I don't understand why they wouldn't want that.

scott9050 · 02-09-2012, 06:13 AM

Every card I have including Sears has alerts it will e-mail you with if you are late, due date is near etc. You have to set it up, but it is available.

km9v · 02-09-2012, 08:13 AM

I had a similar problem w/ my wife's JCPenney acct. One month we didn't receive a paper bill in the mail. They called & recommend we use e-billing. We agreed, paid the balance due, no late fee. Next time we used the acct., no email. They call, make sure they have the correct email address, pay them no late fee. This happens again. No email. So we switch back to paper bills since they don't know how to send an email. No paper bill, again! They call, we pay & CLOSE THE F*CKING ACCT. I'm not going through this BS every time we use the stupid card. I have other credit cards. I don't hold my local store to blame, just the card services morons. BTW, I don't shop there, my wife does.

My Red 93Z-28 · 02-09-2012, 11:43 AM

Quote:

Originally Posted by JakeRobb

You guys missed the point.

They send you a bill, either paper or electronic. If, for whatever reason, that bill gets lost and you don't pay it, great, you screwed up and they get to charge you a late fee. I'm not complaining about that.

What I'm complaining about is that 60 days later, with no further communication attempts from the creditor, they get to ding your credit. I think a phone call is warranted. Not only do they get to collect the late fee, they'd get to collect the money you owe them, and sooner! I don't understand why they wouldn't want that.

They can ding your credit after 30 days