Run in with Konner Chevrolet in NJ

I've just had a bit of a bad experience with the local chevy dealership service dept.

To be fair, I've been there a few times now to get work done. They've always been very proffessional and I never had a complaint before now.

Driver's window motor went out and I don't have the time or patience to tackle it myself so I took it down there. Got it back, price was what it should be...all very nice. Till I get in the car and notice that the tint is now coming loose along the edge and there are a couple of scratches in it in the middle of the window!!

So I'm a little upset, but I'm civil about it and very upfront. Take it back in they look at it. Owner comes out and asks a few questions. Owner makes a crack about it being illegal possibly. "Car's registered in FL" I say. In the end we talk and they say to fax them an estimate to fix it in the morning. Well, luckily I have the day off and I get a couple quotes in and fax them over. Dealer owner calls me back:

"This price looks too high"

I say "Well I got 3 quotes on the work"

Him "Still looks too high"

Me "If you dispute the charges please talk to the shop...I'm not an expert on window tint"

Him "Well there's really know way to tell if my guy caused the problem, you can't really see it"

Me "It was quite plainly visible when I got in my car after the sun went down. There's no reason for me to lie about this" I'm a Naval Officer mind you and live and die by my word. Besides, I'm not short on money and don't need to lie to get my car fixed. I really take offense at the remark.

Him "Well it's not serious, if it starts to peal off then maybe we'll talk"

There was more said, but there's no need to get into it. I was really very restrained through it all. Anyway, the guys at the tint place recommend to me I challenge the repair charge t through the credit card company. To be truthful, I hadn't thought of it. But I called them and they agreed so I'm going to follow those procedures.

Man am I pissed....The owner really doensn't give a cr-- about his customers nor does he feel responsible for his employees actions.


I was really beginning to think I had found a good dealership....I really want to, but now I have to add this to my list of bad dealership experiences.....Really I'm more dissappointed than mad. I would've probably bought a car from them in a couple years had this gone differently...

Sorry....had to vent about this one. Anyone have any experience in disputed charges???? This is my first.

I feel for you pal. I'm a Chief EMC with the USCG and would be atleast as pissed. This is what you do to hurt the dealer or get him to reconsider real quick. Get a petition letter signed by atleast 500 GI's in the area, which shouldn't be too hard and send it to the dealer with a letter asking him to please reconsider his half thought judgement call. My guess is he would call you ASAP., Fred

LOL!!! That would sure get some attention!

It's too bad I'm in North Jersey. I'm in a joint command and work offbase....only military in my office now.

I'll get him where it hurts though....In the wallet...

I live in Morristown area and have gotten many parts from that dealer and they always have good customer service from my experience. I am sorry to hear that.

I had the same experience at Crane Chevrolet in Clifton. Only mine was under warrantee. The ba$t@rds gave me my car and were like everything is perfect. I go outside they brought it out with the window down and did not even say anything. I go to drive away and put the window up to check it and bam the whole edge of the tint chewed up and a couple of scratches going down. They said the same to me about it not being factory and that they were not responsible for it. I argued with the service manager and he said the same thing. Get a quote, I got a quote and they still did not want to do anything. Finally the service advisor said how much is it to replace and pulled out the $60 dollars from his wallet and went to hand it to me. I said no way I don't want your money. I want the dealerships money. Well I never got the money, but I told the manager and owner ... WHAT GOES AROUND COMES AROUND!!!
SO GET YOUR MONEY BACK!!!!!!!!!!!!!!F&CK THEM
Derek

Alright man, short version, and not with an LT1 or LS1 but...bought a new grand am, upon pickup, found a small knick in the drivers info bezel (part of the dash). Went back and forth to have this fixed, 6 times!!! Every time I picked it up, the new bezel would have another small knick somewhere, and once it was even the wrong color!! My father-in-law works for GM, got a number to callfrom him for grievances, and talked to a human being in GM's corporate office. Was told to hold off in bringing the car back to that dealership, they would call me. Two weeks later I get a call from GM Corporate customer service and was told when to bring in my car. After the "repair" for the seventh time, I was called into a meeting with the service manager, body shop manager, and the owner. I was told how sorry they were and that if there was anything they could do to ease my pain. I told them to just keep the free oil change and tune-up coupons they were going to give me for the trouble. I was in the military at the time, in OK, but have since gotten out. It seems that after my grievance call to corporate, I am red flagged. Every time I take my GM vehicles(3 chevys) to a dealership, FOR ANYTHING, I get a questionare in the mail and a phone call about 3 - 4 weeks after....from the corporate office. I actually get a human being on the line and am asked ALOT of questions about how my experience was with that particular dealership. It works!!! Unfortunately, I've had a couple other problems with different dealerships, as I now live in another part of the country. After each of these "bad reports", I have gotten either the owner, or service manager call me personally to opologize and see if there is anything they can do to solve the problem. One I said go pound sand, the other I really took him up on the offer and was treated awesome, and the problem was fixed along with alot of "extras". Seems this is some kind of "quality counts" program, where if the dealershipo has a certain amount of "bad reports", it is tracked and they are penalized from corporate in some way.
My father-in-law still works for GM so I'll see if he minds me posting that number to the thousands of you who are on here.
Holy sh#!, this was the long version. Sorry.