New JD Powers Customer Satisfaction Index

from The Car Connection:
J.D. Power and Associates’ latest Customer Service Index finds Infiniti atop the heap once again — but other brands near the top of the list found their scores lower in this year’s satisfaction derby. Though the industry average score rose to 851 in the CSI, brands like Saturn, Honda, and Toyota fell in esteem, with Toyota and Nissan slipping below the industry average. The CSI measures customer care after the transaction, and in some cases brands with flagging or steady sales fared better in the polling — brands like Ford, Lincoln, and Mercury, as well as Audi and Mercedes-Benz. The results of the survey of 106,000 owners were as follows:

Infiniti 900

Saturn 896

Acura 895

Lexus 895

Lincoln 895

Cadillac 893

Saab 892

Buick 889

Porsche 874

BMW 873

Jaguar 868

Mercedes-Benz 868

Volvo 868

Mercury 867

Oldsmobile 863

Chevrolet 858

GMC 858

Chrysler 857

Honda 854

Audi 852

Jeep 851

INDUSTRY AVERAGE 851

Pontiac 849

Plymouth 846

Dodge 845

Ford 845

Mazda 841

Subaru 841

Toyota 838

Mitsubishi 833

Hyundai 832

Nissan 831

Land Rover 812

Volkswagen 795

Kia 786

Suzuki 781

Isuzu 780

Daewoo 737


Chevrolet scored higher than both Honda and Toyota!

Are some customer attitudes finally starting to swing?

I doubt it :( Everyone willl still say Toyota makes a longer lasting car...

:eek:

Even my jaw just dropped in disbelief. What the heck happened?

Saturn hasn't really changed their models in years except for Ion, Vue, and that midsized LS-whatever.....

Originally posted by Joe K. 96 Zeee!!
:eek:

Even my jaw just dropped in disbelief. What the heck happened?

Saturn hasn't really changed their models in years except for Ion, Vue, and that midsized LS-whatever.....

Well, keep in mind this is Customer Satisfaction , not really 'quality' of any sorts... Saturn has always been very very high in Customer Satisfaction.

:)

BUT... The low scores of Honda and Toyota really strike me.

Toyota may be starting to suffer from "we're-too-good-itis." Once they start believing their own BS, it happens to everyone.

Good deal. Sic 'em, GM!

GM is on the rise, and the imports are on the decline according to this survey. I like this a whole lot. Though I personally don't put much concern in a JD Power survey or any for that matter, it's nice to know other people who go word for word what magazines say will be seeing GM products amongst the top. This is a very good thing indeed. :)

Originally posted by Jason E
I doubt it :( Everyone willl still say Toyota makes a longer lasting car...

This doesn't have anything to do with the car itself, but rather with service.

I have noticed a huge improvement in the level of service from GM dealerships, especially service departments, in the last few years. Weed out of few of the old-school dumbass salesmen and things would be even better.

On the other hand, I can say that our experience with the local Honda service department has been only so-so. I've heard similar and worse things from fellow Honda owners.

Honestly, I think that the level of service after the sale is damn important, and it surprises me how many jerks are allowed to work at dealerships.

Its good news for GM and the doemstic brands to finally get some data to support their claims of being toe-toe with the best Japanese automakers.

Now they need to start telling people! :o